Technical Customer Care Specialist providing remote technical support for Cox Automotive products. Engaging with clients through multiple communication channels to resolve product issues.
CL
Hybrid Customer Success Analyst
Posted 2 months ago
About the role
- Client Success Analyst responsible for managing customer satisfaction and engagement strategies at CMSL. Analyzing data and monitoring performance indicators to support customer experience.
Responsibilities
- Monitor performance indicators for the Customer Success team
- Analyze data and identify patterns, bottlenecks, and opportunities for improvement
- Support the development and implementation of customer retention/loyalty plans
- Map and support relationships with newly acquired (won) customers
- Monitor campaign execution
- Identify upsell and cross-sell opportunities
- Participate in structuring customer journeys and service/support workflows
- Support the training and development of the Customer Success team
Requirements
- Responsible for managing performance indicators
- Analyze data and identify patterns
- Support the development and implementation of customer retention/loyalty plans
- Map and support relationships with newly acquired (won) customers
- Monitor campaign execution
- Identify upsell and cross-sell opportunities
- Participate in structuring customer journeys and service/support workflows
- Support the training and capacity building of the Customer Success team
Benefits
- Health insurance
- Dental insurance
- Breakfast provided
- Life insurance
- Meal allowance
- Fuel voucher
- Transportation voucher
- Birthday day off
- TotalPass
- Language courses
- Meal allowance
- Fuel assistance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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