Customer Service Advisor resolving complex inquiries related to insurance policies at Zurich Canada. Collaborating in a hybrid environment while ensuring exceptional service for clients.
About the role
- Customer Support Specialist at Sonova, providing customer service and support. Handling inquiries, resolving issues, and maintaining customer records in a dynamic environment.
Responsibilities
- Serve customers via phone, email, fax, and mail by answering inquiries, resolving problems, and fulfilling requests.
- Maintain a high inbound call answer rate (avg. 60–80 calls per day).
- Investigate and resolve issues related to shipments, returns, credits, and orders.
- Assist with billing, pricing, warranty, order status, tracking, backorder management, and web services.
- Handle customer complaints with urgency and ensure resolution.
- Maintain accurate customer accounts and records.
- Collaborate cross-functionally to ensure a seamless customer experience.
- Consistently meet key performance indicators (KPIs).
Requirements
- High school diploma or equivalent (some college preferred).
- 2+ years of B2B customer service or 3+ years of B2C customer service.
- SAP experience (minimum 2 years required).
- Proficiency in Microsoft Office Suite, Teams, and Salesforce.com.
- Strong written and verbal communication skills.
- Empathy, active listening, and attention to detail.
- Resilience, adaptability, and ability to manage ambiguity.
- Manufacturing experience and conversational Spanish are a plus.
Benefits
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance o Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD) o STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- D&I focused: D&I council and employee resource groups *Plan rules/offerings dependent upon group Company/location.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Care Advisor for Zurich Canada, handling customer queries and complaints in a caring environment. Supports process improvements and maintains Zurich’s core values across interactions.
Kundenservicemitarbeiter bei Zurich zur Entwicklung passgenauer Lösungen für Kunden und Optimierung der Serviceprozesse. Verantwortlich für exzellenten Kundenservice und Einhaltung der Serviceziele in Köln.
Kaufmännische Fachkraft Kundenbetreuung Einspeisung bei Schleswig - Holstein Netz GmbH zur Koordination von Kundenanliegen und Neuanschlüssen in der Energieversorgung.
Sales Support Specialist enabling insurance growth through sales acquisition process. Building strong relationships with customers and supporting sales culture.
Assistenz zur Unterstützung der Bereichsleitung bei organisatorischen und administrativen Aufgaben. Planung von Terminen und Geschäftsreisen sowie Durchführung von Projekten im Bereich Packaging.
Technical Customer Service Trainee supporting international clients with technical queries and product compliance evaluations. Collaborating across departments to recommend packaging specifications and enhance client experiences.
Technical Consultant supporting international clients and addressing technical inquiries in packaging systems at SCHÜTZ. Evaluating compliance, offering packaging specifications, and collaborating with various departments.
Business Analyst working on technology projects and initiatives at IGT Solutions. Responsible for identifying business needs and proposing IT solutions while enhancing customer satisfaction.
Customer Service Representative handling orders and client support in Belgium for Univar Solutions. Collaborating with various internal departments to ensure customer satisfaction.