Customer Service Advisor resolving complex inquiries related to insurance policies at Zurich Canada. Collaborating in a hybrid environment while ensuring exceptional service for clients.
About the role
- Customer Service Representative providing support to National Sales customers through inbound and outbound communications. Processing orders and resolving inquiries while supporting food distribution operations.
Responsibilities
- Provide contact and liaison between National Sales customers and the sales team and internal departments
- Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner
- Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations
- Back up to Sales Coordinator roles
- Receive inbound calls and place outbound calls to customers in order to provide information about products and services
- Keep records of customer interactions and transactions
- Resolve customers' service or billing complaints
- Contact customers in order to respond to inquiries or to notify them of claim results
- Obtain and examine all relevant information in order to assess validity of complaints
- Coordinate same-day deliveries and pickups for customers
- Process pickup requests from customers and National Sales team
- Respond to delivery/routing questions and issues from customers
- Respond to product inquiries from customers
- Share new or additional services or products with customers
- Prepare invoices for returned goods
- Contact all customers affected by product recalls and withdrawals
- Recommend improvements in products, shipping, service, or billing methods and procedures
Requirements
- High School diploma or equivalent required; Bachelor’s degree preferred
- Minimum of three years experience in customer service call center environment required
- Experience in food service distribution a plus
- Excellent verbal communication skills and problem resolution ability required
- Working knowledge of Microsoft Word and Outlook required
- CRM / Phone Technology experience preferred
Benefits
- Full US Foods Benefits - DAY 1!
- medical
- dental
- vision
- 401K
- life insurance
- paid time off
- short-term and long-term disability
- employee stock purchase plan
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