Product Support Specialist working with customers to resolve inquiries and technical issues via phone and email. Collaborating in a hybrid environment with a focus on service excellence.
About the role
- Retail Sales Consultant delighting customers through outstanding service in Telstra stores. Helping customers identify products and services to transform their telecommunications experience.
Responsibilities
- As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service.
- You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
- Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.
Requirements
- The ability to easily build a connection with a variety of new and existing customers
- An appetite to quickly develop customised solutions for customers
- A drive to reach (and exceed!) sales targets and KPIs
- The hunger to learn and grow within the role (and beyond!)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer-facing role
Benefits
- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave – do it your way!
- Unlimited access to 17000 learning programs – something for everyone!
- Monthly performance rewards and recognition programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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