Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal - setting.
About the role
- Customer Service Specialist handling inquiries from students and parents related to qualifications and exam results. Collaborating with teams to resolve issues and enhance service delivery.
Responsibilities
- Respond to student and parent inquiries by phone, live chat, and emails ensuring accurate and timely assistance.
- Handle queries related to qualifications, certificates, exam results, and information updates.
- Troubleshoot issues and provide clear guidance to resolve concerns effectively.
- Collaborate with internal teams when needed to address complex cases and ensure smooth resolution.
- Maintain accurate documentation of all customer interactions and actions taken.
- Demonstrate professionalism, empathy, and strong communication skills in every interaction.
- Identify opportunities for process improvements to enhance service delivery and customer satisfaction.
- Stay updated on changes to systems, processes, and qualification-related policies.
Requirements
- Background in customer service or ability to demonstrate strong support and problem-solving skills.
- Experience working in a team-oriented environment.
- Proficiency in basic MS Word and Excel.
- Excellent written and verbal communication skills.
- Ability to manage and resolve customer complaints effectively.
- Strong attention to detail and analytical thinking.
- Self-motivated and capable of working independently.
- Adaptability to changes in business priorities and customer needs.
Benefits
- Day 1 Health care Coverage with up to 2 dependents
- Competitive retirement plan – Pearson doubles your contribution.
- Volunteering days and employee wellbeing assistance.
- Annual pay increase and performance bonus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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