TD
Senior Compliance Business Oversight Manager supporting compliance programs for TD Bank's Global Compliance Department. Focusing on regulatory compliance management and providing oversight across business units.
About the role
- Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal-setting.
Responsibilities
- Providing prompt, professional and courteous customer service
- Resolving complex customer issues for service notifications
- Taking an average daily call volume that meets or exceeds department service quality standards
- Managing incoming requests through group queue system
- Proactively managing and prioritizing customer requests
- Participating with management in personal and departmental goal-setting
- Representing Service Contracts at various levels of interdepartmental meetings and projects as assigned
- Maintaining current knowledge of BD CareFusion Infusion products
Requirements
- Bachelor's degree (B.A) in Business Administration and greater than 2 years experience in customer care; or equivalent combination of education and experience
- High School diploma required
- Strong written and verbal Communication skills
- Excellent technical skills: Microsoft Office Suite (Excel, Outlook & Word)
- Experience working in SAP/CRM, Salesforce.com, and QlikView is a plus
- Knowledge of the Healthcare industry
- Positive attitude and strong work ethic
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
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TD
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