Customer Experience Manager at Zurich designing end - to - end customer journeys and improving customer satisfaction. Collaborating on CX projects and utilizing data insights for continuous improvement.
About the role
- Customer Service Agent providing support to healthcare clients in Berlin. Responsible for client inquiries and CRM data entry in a hybrid work setting.
Responsibilities
- You are the primary point of contact for all customer inquiries and are responsible for telephone and written customer communication
- You provide advice on our range of (care) assistive products and help people in need of care to find the right product to make everyday life easier
- You professionally receive inquiries and orders and respond to customer needs
- You record care-relevant data in our CRM tool / Salesforce
- In your role you actively contribute to providing the best possible customer support and take an active part in the ongoing development of our offerings
- You actively and willingly participate in the improvement of internal processes and structures
Requirements
- Ideally, you have already gained some experience in customer service and a service-oriented approach comes naturally to you
- Desirable — but not required — is prior experience in healthcare (e.g., medical assistants / MFA)
- You have a quick grasp, are reliable, and work carefully
- You enjoy advising customers; customer consulting is your strong suit
- Positive attitude and openness
- Team player
- You have excellent German language skills and a clear, articulate manner in both spoken and written communication
- You are confident using a PC and MS Office / CRM programs
- Experience with Salesforce is an advantage but not a requirement
Benefits
- Flexible working hours and the option for mobile/remote work
- A secure job in a fast-growing, socially relevant company located in the heart of Berlin (near S-Bahn Tiergarten, Charlottenburg)
- Subsidized company pension plan and monthly tax-free non-cash benefits
- Flat hierarchies and an informal, first-name culture
- 27 days of vacation, increasing to 30 days with continued employment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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