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Pearson VUESenior Financial Analyst

Senior Financial Analyst at Pearson analyzing financial planning for Virtual Schools. Collaborating with various teams for accurate reporting and decision - making in finance.

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TestronicResource Manager

Resource Manager ensuring optimal resource allocation and staffing for global testing teams. Managing operational efficiency and supporting the well - being of testers across international projects.

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Pearson VUECustomer Experience Specialist – Trainer, Quality

Senior Customer Experience Specialist managing inquiries from students and parents while assisting in team training and development at Pearson.

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Pearson VUECustomer Service Specialist

Customer Service Specialist handling inquiries from students and parents related to qualifications and exam results. Collaborating with teams to resolve issues and enhance service delivery.

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Pearson VUECompliance – Operations

Innovation and Support Analyst ensuring effective management of online assessment systems for high stakes qualifications. Delivering accountability for assessment processes within the UK Schools Assessment division.

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Pearson VUEPayroll Administrator

Payroll Administrator managing payroll across multiple European countries for Pearson. Involves enhancing payroll processes and contributing to global transformation initiatives.

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Sprout SolutionsFinance Specialist – Accounts Payable

Accounting Associate handling bookkeeping and accounts receivable/payable functions for B2B SaaS company. Preparing invoices and managing financial documentation in a hybrid work environment.

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TestronicSenior Accountant

Senior Accountant overseeing daily accounting operations at Testronic. Leading month - end closing activities, managing disbursement processes, and coordinating with junior staff in financial documentation.

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Pearson VUESenior Call Center Administrator

Customer Service Analyst at Pearson Manila handling order management, digital access, and account support. Resolve inquiries via phone, email, and chat.

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Pearson VUECustomer Service Team Lead

Lead Pearson Manila team overseeing global order processing, coaching staff, improving processes, and handling escalations to ensure efficient customer service delivery

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Pearson VUETraining and Quality Analyst

Manage training programs, quality audits, and CSAT analysis at Pearson Manila. Improve learning resources, report metrics, and support continuous improvement across multiple business lines.

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Pearson VUEInsights and Reporting Analyst

Create and maintain Power BI reports and AI prompts to deliver operational insights for Pearson's customer service teams. Present findings and support continuous improvement.