Customer Service Agent providing support to healthcare clients in Berlin. Responsible for client inquiries and CRM data entry in a hybrid work setting.
About the role
- Customer Service Manager running customer service operations at Coles Supermarkets. Leading a team to ensure a safe and engaging environment for customers and staff.
Responsibilities
- Full accountability for the day-to-day running of the customer service department and front of store operations
- Responsibility for our checkouts and customer service desk
- Contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community
Requirements
- Previous experience working in a fast-paced customer facing environment
- Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
- To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
- To drive a one team culture which puts our team members health, safety and wellbeing first
- To be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always providing an outstanding shopping experience
Benefits
- Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases
- Additional periods of double discount (10%) at various times throughout the year
- Hotdeals exclusive to team members that translate into additional savings
- Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’
- Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next
- Access to novated leasing for eligible team members
- Become a part-owner of the Coles Group through the annual team member share plan offer
- Paid parental leave to support you in balancing work and family
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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