Sachbearbeiter/in Kundenservice und Lagerlogistik im Bereich Lagerverwaltung für ein Logistikunternehmen. Effiziente Kommunikation und operative Prozesse im Lager.
About the role
- Manager of Customer Support leading a team focused on order process improvements and customer experience in North America. Overseeing operations in Bohemia, NY and Marlborough, MA.
Responsibilities
- Lead and support a team of 8-10 Order Process Management Specialists on daily operational tasks and projects
- Responsible for achieving a high quality customer experience and ongoing process improvements
- Ensure adherence to global business processes and strategies
- Support daily order handling, purchasing, import/export, and order escalation activities
- Drive excellence in delivery with rapid escalation actions and establish strong relationships with internal and external stakeholders
- Define, communicate and manage client standards and changes, and participate in sales reviews
- Clear management of the escalation process to ensure adherence to a high level of delivery reliability
- Provide internal training on sales systems and organize customer workshops
- Regularly report on order processing, inventory, and operational performance, and execute strategic initiatives to align departmental objectives with company goals
Requirements
- Associates degree in the field of business administration or a related field.
- Will consider high school or trade school, plus 6+ years of order processing management experience
- 3+ years of order processing management experience required
- 2+ years of leadership and team management/project management experience
- Strong track record for delivering result with a sense of urgency and focus on driving tasks to completion
- Excellent relationship-building and communication skills across all levels and functions
- High degree of adaptability and flexibility in a dynamic, fast-paced work environment
- Progressive attitude towards change and a passion for continuous improvement
- Analytical mindset, self-motivated, energetic, and results-oriented – able to perform under pressure
- Solid proficiency in common business software applications such as Microsoft Office, SAP and Salesforce
- Strong working knowledge of SAP (S/4 Hana)
- Ability to travel internationally (approximately once per year)
Benefits
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
- Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
- Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
- Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
- Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
- Retirement Savings Plan: 401 k (with generous company match)
- Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
- Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
- Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Job title
Job type
Experience level
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Degree requirement
Location requirements
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