Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
About the role
- Customer Care Representative handling insurance inquiries for Farmers Insurance. Delivering exceptional service via multiple communication channels.
Responsibilities
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
- Receive and respond to inquiries related to insurance matters.
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
- Build knowledge and acumen through self-directed learning.
Requirements
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment, insurance or related field preferred
- Experience providing customer support within a high-volume, complex environment preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
- Experience with Microsoft Office suite of tools preferred.
Benefits
- Health insurance
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
Job title
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Experience level
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Location requirements
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