Customer Service Representative in a hybrid role supporting Icelandic speaking customers for Booking. Responsible for inquiries and mediation between travelers and accommodation suppliers.
About the role
- Customer Care Representative handling insurance inquiries for Farmers Insurance. Delivering exceptional service via multiple communication channels.
Responsibilities
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
- Receive and respond to inquiries related to insurance matters.
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
- Build knowledge and acumen through self-directed learning.
Requirements
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment, insurance or related field preferred
- Experience providing customer support within a high-volume, complex environment preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
- Experience with Microsoft Office suite of tools preferred.
Benefits
- Health insurance
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Intern focused on user - centered projects enhancing customer experience with AI technologies. Collaborating with digital experts in a hybrid working model in Germany.
Supervisor de Customer Experience leading academic support teams at Afya. Transforming healthcare education through mentorship and methodology enhancement.
Supervisor of Customer Experience at Afya leading communication for digital products and postgraduate area. A strategic role with autonomy and a strong interface across various business areas.
Customer Support Specialist providing exceptional support to CityBee customers via multiple channels in Estonia. Collaborating with internal teams for a seamless customer experience and advocating customers’ interests.
Customer Experience Ambassador assisting customers at London Stansted Airport. Responsible for providing world - class customer service and safety inspections during their journey through the airport.
Customer Support Specialist delivering excellent service primarily via email and phone. Join a disruptive technology startup making real estate more accessible and transparent.
Retail Customer Service & Sales Consultant at Telstra. Help customers find tech solutions and enhance their telecommunications experience through excellent service and collaboration.
Technology Support Representative at HNTB providing IT support and solutions for hardware, software, and network issues. Involves customer interactions and helps maintain office technology requirements.
Animateur de la relation client en alternance chez Castorama à La Seyne - sur - Mer. Gérer l'équipe de services client et maintenir la relation avec les partenaires du magasin.