Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Customer Service Coordinator serving business customers and supervising order processes at Newell Brands. Handling logistics tasks and ensuring high-quality service in EMEA region.
Responsibilities
- Processing container orders in close cooperation with the warehouse and forwarders
- Being the main point of the 3rd party process
- Process sales orders placed by customers, sales agents, internal orders
- Raise requests for creating customers' accounts and changes
- Issue invoices and other documents
- Provide professional advice on offered product range
- Cooperate with Sales team, Supply Chain and Distribution centers
- Provide documents & appropriate approvals for internal / external audit purposes
- Manage customer portals
- Check documentation received from customers, banks, forwarders
- Direct contact with the customer via email and phone
Requirements
- Fluent English (C1) (spoken & written)
- Attention to details
- Excellent verbal and communication skills
- Teamwork spirit
- MS Office (Word, Excel, PowerPoint) proficiency
- Knowledge of logistics
- Knowledge in the field of export operations, and process optimization skills
- Fast learning skills
- Commercial skills
- Knowledge of SAP
Benefits
- Full-time employment contract
- Customer Service and Product trainings as an integral part of your induction
- Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
- Private healthcare
- Pension plan (PPE) with company contribution of 3,5%
- Fully sponsored life insurance
- Hybrid working system; working hours – Monday to Friday, 8h between 8:00 and 16:00
- Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
- Partly financed Multisport Card or cinema tickets
- Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
- Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
- Employee Referral Program – an opportunity to get a bonus
- Garaged parking for bicycles in the same building
- Expectant Parents Gift
- Additional projects for those hungry for knowledge and development
- Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
- Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
- Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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