Customer Service Specialist in the Climate Solutions segment delivering impressive customer service. Handling orders and logistics while collaborating with sales and warehouse teams.
Responsibilities
Order Processing, Delivery / Warehouse Coordination, Order Management and After Sales Process
Establishing and maintaining a profitable relationship with customers on behalf of the company by taking personal and complete responsibility for each customer account as assigned.
Understand, various questions and inquiries from customers about Danfoss’s products and services.
Collaborating with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customer’s expectations.
Supporting fellow Customer Service team members locally and internationally, as needed, to ensure the team can achieve annual goals.
Handling of logistics request with global vendors.
Requirements
Minimum 5 Years Work Experience in Customer Service environment with full understanding of Order to Cash flow
SAP SD module experience is required
Salesforce Experience is preferred
Multi-national company experience is required
Good experience of professional communication with both customer and abroad vendors
Strong responsibility, passion
Good communication and interpersonal skills to well cooperate with diverse stakeholders
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