Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
About the role
- Customer Service Specialist in the Climate Solutions segment delivering impressive customer service. Handling orders and logistics while collaborating with sales and warehouse teams.
Responsibilities
- Order Processing, Delivery / Warehouse Coordination, Order Management and After Sales Process
- Establishing and maintaining a profitable relationship with customers on behalf of the company by taking personal and complete responsibility for each customer account as assigned.
- Understand, various questions and inquiries from customers about Danfoss’s products and services.
- Collaborating with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customer’s expectations.
- Supporting fellow Customer Service team members locally and internationally, as needed, to ensure the team can achieve annual goals.
- Handling of logistics request with global vendors.
Requirements
- Minimum 5 Years Work Experience in Customer Service environment with full understanding of Order to Cash flow
- SAP SD module experience is required
- Salesforce Experience is preferred
- Multi-national company experience is required
- Good experience of professional communication with both customer and abroad vendors
- Strong responsibility, passion
- Good communication and interpersonal skills to well cooperate with diverse stakeholders
Benefits
- 13th salary
- annual bonus
- paid vacation
- pension plans
- personal insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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