Vivo Support Specialist handling escalations and improving customer service through AI engagement. Collaborating across various teams to enhance the overall support experience.
About the role
- Customer Service & Sales Administrator managing French-speaking customer inquiries and bookings. Supporting sales conversion and travel arrangements for motorsport events during a hybrid working model in London.
Responsibilities
- Handle customer enquiries and bookings in both French and English via email, telephone, online chat, and social media private messages.
- Provide product knowledge, suggestions, and tailored recommendations to convert inbound enquiries into sales.
- Prepare and submit accurate and timely quotes to clients.
- Arrange and book travel components for customers, including flights and accommodations.
- Translate website content, customer communications, and other relevant materials from English to French.
- Accurately manage and input customer bookings into the online system.
- Attend headline events to support setup and operations, ensuring client satisfaction.
Requirements
- Native-level French and fluent English proficiency.
- Previous experience in customer service, sales, events, or travel booking is desirable.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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