Customer Care Team Leader overseeing customer care team at Volton, leading development and performance management initiatives. Focused on process improvements in customer service delivery.
About the role
- Customer Experience Agent providing customer support via phone, email, and chat. Interacting with clients to resolve issues and ensuring a positive customer experience.
Responsibilities
- Interactuar con los clientes a través de teléfono, correo electrónico y chat en línea
- Asegurar que se tomen las acciones apropiadas para resolver los problemas
- Monitorear el cumplimiento de los procesos de producción
- Aplicar los procesos definidos y actualizar la documentación
Requirements
- Mínimo 2 años de experiencia en un rol similar dentro del servicio de atención al cliente
- Dominio del español y catalán nivel C2
- Competencia en el uso de herramientas informáticas
- Habilidad para realizar múltiples tareas y priorizar de manera eficiente
Benefits
- Salario fijo y variable según objetivos mensuales y anuales
- Seguro médico a través de Alan o Sanitas
- Desayuno saludable ofrecido cada martes
- Acceso a formación continua
- Oportunidades de desarrollo de carrera
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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