Vivo Support Specialist handling escalations and improving customer service through AI engagement. Collaborating across various teams to enhance the overall support experience.
TG
Hybrid Specialist, Projects & Special Assignments in Customer Service Sales Support
Posted 1 hour ago
About the role
- Referent für Projekte und Sonderaufgaben im Customer Service Sales Support bei BERNER. Verantwortlich für Projektmanagement, Analysen und Prozessoptimierung im Vertrieb.
Responsibilities
- Special assignments: You take on exciting projects and are responsible for their implementation within Customer Service Sales Support
- Project work: As a specialist for projects and special assignments in inside sales, you support cross-departmental initiatives and ensure their successful delivery
- Analysis: You conduct ad-hoc and regular analyses on sales-related topics and derive actionable recommendations
- Process optimization: You critically review existing workflows and further develop them to increase efficiency
- Coordination: You manage multiple topics simultaneously and ensure smooth collaboration with internal stakeholders
- Innovation: You proactively contribute new ideas and support their implementation
- Reporting: You provide transparency through clear reports and key performance indicators (KPIs)
Requirements
- Completed degree or equivalent qualification, or a completed vocational training combined with relevant professional experience
- Project management: You are familiar with project management methodologies and have successfully led various projects, ideally including IT-related initiatives
- Leadership: Ideally, you bring initial experience in leadership or project management
- Analytical skills: You have a strong aptitude for numbers and quickly identify patterns and relationships
- Communication: With your clear and persuasive manner, you win over diverse stakeholders for your topics
- Execution: Your ideas don’t remain theoretical — you implement them in a structured and efficient way
- IT affinity: You are comfortable with digital tools and systems (e.g., artificial intelligence) and promote their use
- Language skills: You are proficient in German and English, both spoken and written
Benefits
- Flexible setup: Benefit from remote work while also coming to our headquarters in Künzelsau or Cologne three days per week to meet colleagues on site
- Comprehensive package: Fixed salary, holiday and Christmas bonuses, performance-related pay and company pension plan
- Your start: Thorough onboarding provided through a structured induction program
- On-site amenities: Company restaurant in Künzelsau offering freshly prepared meals daily at fair prices, plus free coffee and water
- Mobility & health: Bike leasing via JobRad and a discounted membership with our partner Wellpass
- Product perks: Discover our product range and enjoy attractive discounts on all products from the BERNER and BTI by BERNER portfolio
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Experience Agent providing customer support via phone, email, and chat. Interacting with clients to resolve issues and ensuring a positive customer experience.
Sales Support Specialist supporting Account Managers in Italy for Exclusive Networks. Managing CRM, quotations, and communication with partners to drive growth.
Sales Support Specialist working with Exclusive Networks to support sales operations and account management. Requires strong organizational skills and experience in sales - related roles.
Customer Experience Associate resolving tier 1 customer issues at Stord's fulfillment centers. Engaging with customers and collaborating with operational teams for efficient resolution.
Customer Service Representative at Hood Packaging Corporation interacting with customers in Crossett, Arkansas. Managing inquiries and internal processes related to customer orders.
Customer Service/Retail Associate assisting patients in selecting medical supplies. Providing exceptional service while ensuring smooth transactions and inventory management.
Customer Service/Retail Associate assisting with medical supply purchases for patients. Providing professional service in a friendly environment and ensuring seamless transactions.
Customer Care Associate providing compassionate support post - breast surgery at a family - owned health care company in Michigan. Assisting customers on the retail sales floor and managing inventory.
Customer Service/Respiratory Specialist at Binson's helping patients breathe easier with CPAP therapy and support. Join a family - owned healthcare company making a real impact.