Customer Experience Associate resolving tier 1 customer issues at Stord's fulfillment centers. Engaging with customers and collaborating with operational teams for efficient resolution.
About the role
- Customer Service/Retail Associate assisting patients in selecting medical supplies. Providing exceptional service while ensuring smooth transactions and inventory management.
Responsibilities
- Welcome patients and visitors with a warm smile and professional vibe
- Help customers find the perfect medical supplies tailored just for them
- Obtain written prescriptions from physicians, verify insurance coverage, and generate accurate orders to ensure a smooth and timely patient experience
- Share helpful info on product features and how to use them confidently
- Quickly and kindly handle questions or concerns—making every experience a great one
- Process sales smoothly and securely, handling cash, cards, and insurance like a pro
Requirements
- High School Diploma or equivalent
- Friendly, outgoing communicator who loves connecting with people
- Skilled with point-of-sale (POS) systems and inventory software—tech-savvy is a plus!
- Super organized with a keen eye for detail
- Compassionate and always focused on making customers feel cared for
Benefits
- Competitive pay 💰
- Full benefits: Medical, Dental, Vision & Life Insurance 🏥
- Paid time off + floating holiday 🌴
- 401(k) Retirement Savings Plan 💸
- Training and growth opportunities 🚀
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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