Sales Support Specialist supporting Account Managers in Italy for Exclusive Networks. Managing CRM, quotations, and communication with partners to drive growth.
About the role
- Customer Experience Associate resolving tier 1 customer issues at Stord's fulfillment centers. Engaging with customers and collaborating with operational teams for efficient resolution.
Responsibilities
- On-Site Customer Liaison: Serve as the primary point of contact for customer interactions, managing daily communications primarily from our fulfillment centers.
- Direct Issue Resolution: Tackle tier one issues, such as requests for order prioritization, cancellations, and inventory checks, requiring immediate decision-making.
- Immediate Issue Triage: Proactively address customer issues while on-site, with regular visits to the operational floor for rapid, one-touch response to urgent requests.
- Operational Collaboration: Work closely with the operations team to swiftly resolve routine customer requests and issues.
- Level 2 Escalations and Coordination: Identify and escalate complex issues to client-assigned Customer Experience Specialists, ensuring effective communication between customers and operations.
- Collaborative Account Support: Support a variety of accounts within the building, working alongside other CEAs for comprehensive coverage and responsiveness.
Requirements
- 1-2 years of experience in customer service or a similar role.
- Strong on-site communication and interpersonal skills.
- Capable of managing, prioritizing, and physically navigating tasks in a fast-paced setting.
- Proactive problem-solving skills with a detail-oriented mindset.
- Knowledge of Zendesk, Salesforce, or similar customer support platforms
Benefits
- Health insurance
- Retirement plans
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sales Support Specialist working with Exclusive Networks to support sales operations and account management. Requires strong organizational skills and experience in sales - related roles.
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