As a Bilingual Sales & Customer Service Advisor, engage Dutch and English speaking customers. Provide support and sales assistance in a hybrid work model.
About the role
- Customer Service Representative providing technical support through email, phone, and chat. Responding to inquiries and assisting customers with product functions and troubleshooting.
Responsibilities
- Provide basic technical support and assistance to customers via e-mail, phone, or chat
- Address and respond to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance
- Answer incoming customer telephone calls in a courteous and professional manner
- Respond to and investigate customer inquiries, concerns and issues in a timely and courteous manner
- Provide customers with preventive maintenance and configuration recommendations
- Record and route customer requested changes in an appropriate manner
- Escalate more complex inquiries to a higher-level support team
- Answer customer inquiries and provide accurate technical and/or product-related information
- Research, troubleshoot and resolve customer complaints, technical problems and/or billing issues
- Follow up with customers consistently when necessary
- Effectively communicate customer issues, feedback and concerns to all applicable internal staff members
- Document support interactions, including details of inquiries, complaints, comments, and actions taken in customer database and/or Salesforce
- Organize and maintain case assignments and correspondence
- Maintain working knowledge of products and/or services
- Stay up-to-date on industry terminology
- Stay current on internal company communications
- Prepare correspondence for company ticketing system as needed
- Able to use one’s time effectively and productively
- The ability to find quick and clever ways to overcome difficulties
- Ability to prioritize and manage multiple tasks
- Maintains prompt attendance and timeliness
- Respond to all employee inquiries via all company media
- Work under close supervision of the Client Service Manager(s)
- In office work dependent upon the company’s needs
- Occasional on-call weekend coverage may be required
- Mandatory overtime may be required on a monthly basis
Requirements
- Has a high school diploma or equivalent
- Has minimum of 6 months of customer service or call center experience required, preferably in technical support
- Has ability to multi-task while maintaining careful attention to detail
- Possess ability to work effectively both individually and within a team environment
- Works with a sense of urgency to meet deadlines and address competing priorities
- Is proficient with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
- Has effective written, listening, and verbal communication skills
- Has effective problem solving and organizational skills
- Possess a basic understanding of the organization’s products and services
- Is proficient on Windows OS, internet savvy
- Obtains Orion Industry Certification
- Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization
Benefits
- health, dental, vision, and disability coverage on day one
- 401(k) plan with employer match
- paid parental leave
- pet benefits including pawternity leave and pet insurance
- student loan repayment and more
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative for Brunswick providing technical support and customer service for marine brands. Supporting dealers and customers to enhance the overall customer experience with Navan and Sea Ray products.
Telesales - Manager in veterinary customer service support handling customer inquiries and feedback. Joining a dynamic team at WDT ensuring high - quality service for veterinary practices.
Customer service representative supporting primarily veterinary clients via phone and assisting with order management. Providing coordination for returns and customer care support in a hybrid role.
Join an international meal card project as a Customer Service Representative. Handle inquiries and provide support in French while based in Braga, Portugal.
Customer Support for Pulsz Bingo product providing player assistance via email and live chat. Responsibilities include troubleshooting, moderating chat, and ensuring player engagement.
Customer Service Supervisor leading a high - performing customer service team at McKesson. Developing agents and delivering world - class service in a hybrid environment.
Virtual Customer Service Representative providing support for NextGen Real Estate clients via phone, email, and chat. Handling inquiries, complaints, and account management with a focus on customer satisfaction.
Customer service operator handling phone support for clients at Supergasbras, a major GLP distributor in Brazil. Focus on care, attention, and service quality in a hybrid work setup.
Customer Service/Retail Associate supporting patients by assisting with medical supplies purchase. Ensuring smooth transactions and providing exceptional service in a friendly environment.