Team Lead overseeing customer care support for Cotality's property intelligence services. Responsible for coaching and training team members while handling escalations in customer support.
About the role
- Consultant Customer Service supporting clients in software solutions through onboarding and functional design. Collaborating closely with the team and clients for optimal service in a hybrid role.
Responsibilities
- Primary point of contact for our existing customers and partners regarding our add-on solutions
- Provide ongoing support to customers, assist with the rollout of new features, and actively contribute to product enhancements
- Provide timely support for incoming customer inquiries via the internal ticketing system
- Handle issues via remote access or telephone
- Independently implement customer requirements, including creating functional specifications and conducting tests
- Collaborate closely with the team and involve additional specialists for complex topics
Requirements
- Strong affinity for software solutions and digital processes
- Ideally, experience in a similar role or from working with a software company
- Strong communication skills – able to explain and present complex technical topics clearly
- Enjoy conveying technical topics in an engaging and audience-appropriate way
- Confident professional demeanor when interacting with customers and team members
Benefits
- 30 days of annual leave
- Complimentary corporate gym membership
- Company pension plan
- Professional development opportunities
- Hybrid working model and modern equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative at Centah managing inbound and outbound calls in a fast - paced environment. Ensuring excellent customer service and maintaining communication standards in a hybrid work setting.
Customer Service Administrator managing order processing and customer relationships at Seneca Foods in Janesville, WI. Resolving customer inquiries and maintaining shipping schedules with a focus on detail.
Customer Service Representative assisting patients with check - in at Ascension St. John Hospital. Build trust by addressing concerns and collecting information in a fast - paced environment.
Global Lead directing DCX activation strategy and compliance for Ipsen's omnichannel experiences. Collaborating with teams to enhance patient impact and optimize digital marketing initiatives.
Order Support Specialist in Farfetch managing purchase orders and deliveries for luxury fashion. Collaborating with diverse teams to enhance operational efficiency.
Event Management and Support Specialist managing clients' event lifecycles and delivering tailored reporting solutions. Collaborating with corporate event teams globally to ensure seamless event execution.
Technical Customer Care Expert at Mistral AI handling customer support inquiries in Singapore. Collaborating with global teams to ensure customer satisfaction and improve support processes.
Customer Care Agent for NewCo Communications, handling customer inquiries in a hybrid role. Providing accurate information and support while collaborating with colleagues for optimal service.
Join Printed.com, a leading online print shop, as a Customer Service Representative in Cramlington. Foster growth and advancement within a passionate team dedicated to customer satisfaction.