Support Agent ensuring excellent customer service for financial services. Responding to inquiries and resolving issues through phone and email in a hybrid work setting.
About the role
- Consultant Customer Service supporting clients in software solutions through onboarding and functional design. Collaborating closely with the team and clients for optimal service in a hybrid role.
Responsibilities
- Primary point of contact for our existing customers and partners regarding our add-on solutions
- Provide ongoing support to customers, assist with the rollout of new features, and actively contribute to product enhancements
- Provide timely support for incoming customer inquiries via the internal ticketing system
- Handle issues via remote access or telephone
- Independently implement customer requirements, including creating functional specifications and conducting tests
- Collaborate closely with the team and involve additional specialists for complex topics
Requirements
- Strong affinity for software solutions and digital processes
- Ideally, experience in a similar role or from working with a software company
- Strong communication skills – able to explain and present complex technical topics clearly
- Enjoy conveying technical topics in an engaging and audience-appropriate way
- Confident professional demeanor when interacting with customers and team members
Benefits
- 30 days of annual leave
- Complimentary corporate gym membership
- Company pension plan
- Professional development opportunities
- Hybrid working model and modern equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
VG
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