Hybrid Customer Service Associate IV

Posted 2 weeks ago

Apply now

About the role

  • Key point contact/liaison for customers within assigned territory
  • Management of Key Accounts
  • Oversee Customer Order Fulfillment within the order to cash process
  • Provide pricing and availability of material to customers
  • Process orders as needed and any required changes
  • Provide product data and technical information to customers
  • Work with TE employees to resolve delivery issues
  • Expedite and Escalate orders
  • Process customer complaints
  • Process and coordinate returns
  • Resolve customer billing issues/residuals
  • Process billing adjustments
  • Backlog management
  • Case management within Salesforce
  • Work collaboratively with key internal departments to address customer issues
  • Provide support to Sales Managers and Manufacturer Representatives
  • Engage and collaborate with sales, product management, planning, pricing, and shipping
  • Identify opportunities to drive solutions and continuous improvements for customer satisfaction

Requirements

  • High school diploma or equivalent is required
  • Completion of an AA degree or equivalent is preferred
  • 3 years of Account Management Experience
  • Customer Success/Customer Relationship Management Skills
  • SAP and Sales Force experience is preferred

Benefits

  • A comprehensive benefits package including health insurance
  • 401(k)
  • Disability
  • Life insurance
  • Employee stock purchase plan
  • Paid time off
  • Voluntary benefits

Job title

Customer Service Associate IV

Job type

Experience level

JuniorMid level

Salary

$46,800 - $70,200 per year

Degree requirement

High School Diploma

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job