Customer Service Representative for Coats providing service and support to customers across India. Managing orders, queries, and promoting digital solutions to enhance customer experience.
About the role
- Customer Service Associate IV handling customer interactions with TE Connectivity. Managing key accounts, resolving issues, and ensuring customer satisfaction through efficient support processes.
Responsibilities
- Key point contact/liaison for customers within assigned territory
- Management of Key Accounts
- Oversee Customer Order Fulfillment within the order to cash process
- Provide pricing and availability of material to customers
- Process orders as needed and any required changes
- Provide product data and technical information to customers
- Work with TE employees to resolve delivery issues
- Expedite and Escalate orders
- Process customer complaints
- Process and coordinate returns
- Resolve customer billing issues/residuals
- Process billing adjustments
- Backlog management
- Case management within Salesforce
- Work collaboratively with key internal departments to address customer issues
- Provide support to Sales Managers and Manufacturer Representatives
- Engage and collaborate with sales, product management, planning, pricing, and shipping
- Identify opportunities to drive solutions and continuous improvements for customer satisfaction
Requirements
- High school diploma or equivalent is required
- Completion of an AA degree or equivalent is preferred
- 3 years of Account Management Experience
- Customer Success/Customer Relationship Management Skills
- SAP and Sales Force experience is preferred
Benefits
- A comprehensive benefits package including health insurance
- 401(k)
- Disability
- Life insurance
- Employee stock purchase plan
- Paid time off
- Voluntary benefits
Job title
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Experience level
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