Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Customer Service Representative coordinating client requests and proposals for Vomela Companies. Responsible for documentation, order processing, and customer interactions across various business units.
Responsibilities
- Responsible for coordinating all clients’, Assigned Account Managers' and Project Coordinators’ requests for quotations and order processing based on specifications provided.
- Processing proposals and orders along with other Customer Service functions for all Vomela Specialty Company's various business units as required.
- Prepare proper documentation to produce projects to meet client’s specifications: including product specifications, pricing, delivery schedules, quantities, and other items as outlined by other departments.
- Receive and document customer orders for designated product areas.
- Generate and monitor daily, weekly and monthly order reports.
- Distribute all reports to clients as required.
- Process request for quotes and proposals on behalf of sales personnel and assigned clients.
- Ensure all requests are processed in a timely manner based on client’s requirements.
- Coordinate and follow up with installations as required.
- Monitor client orders, change orders and communicate any potential issues to clients, sales personnel and related production departments.
- Process customer complaints as they relate to the business unit.
- Insure all issues are resolved and processed in a timely manner and appropriate costs are passed on when applicable.
- Analyze and make recommendations for improving plant processes where appropriate.
- Other duties as assigned
Requirements
- Associate’s degree in Business, Communication, Sales, or equivalent experience
- 1-3 years’ experience as a Customer Service Representative, or similar role
- Properly communicate client requirements to all related departments
- Excellent interpersonal and communication skills
- Problem solving ability
- Ability juggle numerous tasks and withstand pressure
- Ability to fluently communicate, both in writing and verbally in English
- Basic computer skills
- Ability to establish and maintain positive relationships with customers and coworkers
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