Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
Responsibilities
- Provides direct support to assigned market segment of Zelis clients
- Leads and manages operational changes, project planning, prioritization, and delivery of tasks
- Maintains clear and regular communication with stakeholders
- Engages in constructive dialogue with clients, colleagues, and team members
- Acts as a resource and support for stakeholders in all aspects of client operations
- Participates in client visits and conducts training sessions as needed
- Monitors assigned client support tickets for timely resolution
- Collaborates with other Client Support Specialists to enhance overall experience
Requirements
- Bachelor's degree in Business, Technology, or a related field preferred or equivalent experience
- 2+ years of experience in a customer support or client-facing role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and support tools
- Ability to manage multiple tasks and prioritize effectively
- Empathy and patience when dealing with complex, rushed or tense situations
Benefits
- Hybrid and remote friendly culture
- Continuous improvement initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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