Customer Service Manager leading the West Accounts Team based in Irving, TX. Responsible for team development and delivering best - in - class customer experience in a fast - paced environment.
About the role
- Junior Customer Service Representative at ZURU, an international toy company providing customer support and managing order processes.
Responsibilities
- You will be the main point of contact for our customers and partners by phone and e-mail, handling communications independently
- You will manage the entire order process autonomously: entering orders, creating order confirmations, and ensuring on-time deliveries
- You will work closely with our warehouse team, Key Account Managers, and international colleagues in New Zealand and China, taking on responsibility
- You will support the team on projects and actively contribute to optimizing our internal processes
- You will prepare listing documentation, sometimes via customer-specific portals, and independently manage the entire process
- You will contribute your ideas, help shape initiatives, and take ownership of tasks
Requirements
- Some practical experience in customer service, sales support, or a service-oriented environment is an advantage but not required
- Enjoy interacting with customers and sales partners on a daily basis
- Team player with a solution-oriented and independent working style
- Clear, friendly communication skills and a willingness to learn and take on responsibility
- Good organizational skills and a basic commercial understanding
- High reliability, a careful working approach, and a strong quality awareness
- Excellent German and good English skills, both written and spoken
Benefits
- A dynamic and friendly working environment
- A competitive salary
- Flexible working hours
- A modern, well-equipped office in central Frankfurt with excellent public transport connections or parking options
- Coffee, water, and fruit in the office kitchen
- Office breakfast on the first Tuesday of each month
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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