Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Customer Service Representative handling client orders, ensuring product availability, and providing administrative support in Montréal, Canada. Requires bilingualism in French and English.
Responsibilities
- Receive and process customer orders;
- Ensure the application of accurate pricing;
- Work jointly with the production planner to ensure product availability;
- Work jointly with the warehouse manager to ensure on-time deliveries. Contact the customer to inform them of any delivery issues;
- Ensure required inventory levels are maintained. Manage aging inventories;
- Receive customer complaints and manage communication with the Quality Department;
- Provide a high level of customer service;
- Prepare the necessary documentation to process customer credits;
- Work jointly with the product development team to coordinate any product tests or modifications;
- Handle the sending of samples;
- Provide backup for colleagues during vacation or absence periods;
- Billing.
Requirements
- College education in administration, marketing, or a related field (preferred).
- Minimum of 2 years of experience in a similar role, ideally in an industrial or manufacturing environment.
- Excellent proficiency with computer tools.
- Bilingualism (French and English).
- Autonomy, strong organizational skills, and ability to manage multiple tasks simultaneously.
- Diplomacy, professionalism, and strong customer service orientation.
- Ability to work under pressure.
Benefits
- Competitive salary based on experience and qualifications
- Group insurance after 3 months (medical, dental, life insurance, disability, etc.)
- Retirement plan (group RRSP) with employer contribution
- Free on-site parking
- Company-organized events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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