Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
About the role
- Customer Service Representative managing inquiries related to digital solutions at ALEX & GROSS. Collaborating with teams to enhance customer satisfaction with SAP, IBM, and Telekom.
Responsibilities
- Inquiry management: Handling questions about products, services, pricing, or online training topics
- Problem resolution & complaints: De-escalation of complaints, fault diagnosis and initiation of solutions such as returns or credit notes
- Technical support: Assistance with application issues or navigation on digital platforms (first-level support)
- Documentation: Complete recording of all customer interactions in the CRM system
- Cross-team coordination: Forwarding complex cases to specialized departments (second-level support)
- Revenue growth: Identifying upselling or cross-selling opportunities during service conversations
Requirements
- Empathy & emotional intelligence: Ability to understand customer needs and create a human connection in a digital environment
- Affinity for digital solutions, software & IT products
- Experience in sales and customer service
- Strong communication skills & pronounced customer orientation
- Excellent German (C1/C2) & advanced English (C1)
Benefits
- Attractive fixed salary with bonus components
- Regular working hours: Monday–Friday from 8:00 to 17:00, no weekend or shift work
- Secure & long-term employment with a stable income
- Strong team spirit: team events, incentives & monthly sales competitions
- Modern work environment: central office, lounge area, ergonomic workstations & free beverages
- Exclusive benefits: job ticket subsidy, online shopping discounts & gym discounts
- Career changers welcome: intensive onboarding & personal mentoring — experience is not required
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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