Global Customer Service Quality Expert defining and driving quality standards across CMA CGM’s shipping network. Focused on service excellence, reducing customer effort, and enhancing the customer journey.
About the role
- Customer Service Agent responsible for individual customer support and issue resolution in insurance services. Ensuring quality relationships and high customer satisfaction in a hybrid work environment.
Responsibilities
- Providing individual support to our customers and handling their inquiries
- Advising on insurance products and services by phone, by e-mail, and occasionally via outbound calls
- Maintaining customer relationships and ensuring service quality
- Documenting interactions and updating data in IT systems
- Optimizing processes and actively contributing your own ideas
Requirements
- Commercial vocational training in dialog marketing or in the insurance sector
- Experience in telephone-based customer support or customer service
- Ability to quickly adapt to different interlocutors and inquiries
- Empathy for customer situations and needs
- Comfortable with online tools and working in a structured way
Benefits
- 30 days of vacation
- 13 monthly salaries per year
- Overtime policy
- Employer contribution to the company pension scheme
- Subsidy for the EGYM Wellpass fitness network
- Regular employee events
- Flexible working arrangements
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