Customer Service Agent responsible for individual customer support and issue resolution in insurance services. Ensuring quality relationships and high customer satisfaction in a hybrid work environment.
Responsibilities
Providing individual support to our customers and handling their inquiries
Advising on insurance products and services by phone, by e-mail, and occasionally via outbound calls
Maintaining customer relationships and ensuring service quality
Documenting interactions and updating data in IT systems
Optimizing processes and actively contributing your own ideas
Requirements
Commercial vocational training in dialog marketing or in the insurance sector
Experience in telephone-based customer support or customer service
Ability to quickly adapt to different interlocutors and inquiries
Empathy for customer situations and needs
Comfortable with online tools and working in a structured way
Benefits
30 days of vacation
13 monthly salaries per year
Overtime policy
Employer contribution to the company pension scheme
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