Customer Service Coordinator at BAM improving client service through Site Solutions Hub. Handling transactions, customer queries, and ensuring first - class customer experience in Kilsyth.
About the role
- Customer Care and Supply Chain Representative at Givaudan supporting customers and managing sales orders efficiently. Role ensures customer satisfaction and excellence in operations while liaising with various teams.
Responsibilities
- Be the central link between the customer, operations, sales team and GBS to ensure the client's requirements are met in the most efficient and cost-effective way.
- Build relationship with customers, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.
- Accomplish Customer Care strategy and follow global guidelines.
- Identify opportunities for improvement in Customer Care and participate in projects when relevant.
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues.
- Resolve issues and requests for order changes and inquiries internally and externally.
- Handle customer complaints and returns.
- Prepare Debit and Credit notes and other billing activities.
- Manage customer expectations and build relationships.
- Collect Customer Forecast and work with planning on information relating to demand planning and stock positions.
- Understand and oversee all aspects of supply chain management and coordinating full order cycle.
- Ask for and act upon Customer feedback.
- Update accurate customer records, including customer-specific information, contracts, labeling, packaging, and stock requirements.
- Provide coverage and support accounts for other team members.
- Know how to diffuse a difficult situation and get resolution with the customers.
- Follow the new Customer/product processes and help improve new customer experience.
- Participate in Customer visits and presentations.
- Take Ownership of Customer Safety Stock Contracts management ensuring adherence to Givaudan's prerequisites and with Inventory impact assessment.
Requirements
- High School or Secondary Education
- Associate or University Degree preferred
- Fluency in English
- 2-3 years of experience in the industry including a customer-facing role
Benefits
- Flexible Working Arrangements (1-2 days office days per week)
- Private Health Insurance
- Monthly cafeteria plan
- Unilever shop discount
- Travel reimbursement when commuting from out of Budapest urban area
- Access to exclusive perfumes and other employee discounts
- Recognition and referral programs
- Career development opportunities in our multinational environment
- Team buildings and company events
- Learning programs to develop your soft and hard skills
- Free coffee and tea in our equipped kitchen
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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