Customer Support Representative managing ERP customer inquiries in packaging industry. Handling 1st and 2nd level support cases while documenting system functionalities.
About the role
- Customer Service Advisor focuses on creating incredible automotive customer experiences. Join ROI to unify people, technology, and marketing in fast-paced automotive support.
Responsibilities
- Creating incredible automotive customer experiences by unifying people, technology and marketing.
- Tackling customer problems and questions and making sure every interaction leaves them with that coveted 5-star ROI experience.
- Handling lots of calls, emails, and messages every day – all while working under tight deadlines.
- Providing fantastic service to customers in a fast-paced environment.
Requirements
- The superpower to see things from the customer's perspective.
- Stellar communication skills – you'll chat with people from all walks of life, tailoring your approach to the situation.
- A positive attitude, even on those tough days.
- Lightning-fast work with impeccable accuracy.
- A knack for problem-solving, especially when the puzzles get tough.
- Great negotiation skills, balancing customer needs with what's best for the business.
- A team player who's all about sharing knowledge and lending a hand when things get tricky.
Benefits
- A 5% bonus following completion of your initial Customer Service training (typically after 3 months) followed by a further 5% achievement bonus after 9 months in the job.
- A salary review once you've successfully passed your probation period
- A cool £500 a year to spend on things that boost your mental or physical wellness, like gym memberships, sportswear, wellness apps, and even extra healthcare for your family.
- Hybrid working following training: We know that flexibility is key, so we offer a hybrid working model.
- Team social events: We're all about building a strong sense of community here at ROI. That's why we regularly host team social events, from fun outings to virtual gatherings.
- Free parking
- Access to education bursaries, so you can learn something new, whether it's brewing, beekeeping, or bookkeeping – it's your call!
- A day off and a voucher to pamper yourself on your birthday.
- A company pension plan.
- A healthcare plan to keep you feeling your best.
- A generous annual leave allowance, which grows the longer you stick around.
- Special deals on buying a car through our schemes.
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