Customer Experience Agent providing customer support via phone, email, and chat. Interacting with clients to resolve issues and ensuring a positive customer experience.
About the role
- Customer Experience Executive providing bilingual customer service support for motorsport events. Translating content and assisting with customer inquiries in German and English.
Responsibilities
- Supporting customer enquiries and bookings in both German and English
- Researching and responding to email enquiries
- Handling telephone enquiries and bookings
- Supporting customers through online chat messaging
- Translating website content, customer communications, and other relevant texts from English to German
- Helping to fulfil and dispatch customer ticket bookings
Requirements
- Exceptional customer service skills in both German and English
- Native level in German and fluent in English
- Excellent oral/telephone communication skills
- Excellent written/email communication skills
- A high level of accuracy with impeccable attention to detail
- Well-organised and able to effectively manage multiple tasks
- Willingness to learn company products, systems and procedures
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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