Hybrid Clinical Business Operations, Level 3

at University of Miami

• Job title: Clinical Business Operations, Level 3
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Coral Gables, United States

About the role

• Hybrid Clinical Business Operations Representative handling patient intake, records, and call triage for University of Miami UHealth primary care.

Responsibilities

• Facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations
• Performs general administrative and receptionist functions, including answering incoming calls and managing patient flow
• Obtains or reviews all patient demographic information, insurance information, and referral numbers
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information
• Answers multiple telephones: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software
• Greets visitors and callers, handles inquiries, and directs them to the appropriate employee
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice
• Provides coverage for responsibilities of co-workers when assigned or as need arises
• Develops and promotes effective communication methods with physicians, managers, peers, trainees, and staff
• Maintains confidentiality and adheres to University and unit-level policies and procedures

Requirements

• High school diploma or equivalent
• Minimum 2 years of relevant experience
• Skill in data entry with minimal errors
• Ability to communicate effectively in both oral and written form
• Ability to work evenings, nights, and weekends as necessary
• Skill in collecting, organizing, and analyzing data
• Ability to work independently and/or in a collaborative environment
• Commitment to the University’s core values
• Maintains confidentiality of all information
• Ability to perform general administrative and receptionist functions (answering incoming calls, efficient management of patients, acquisition of necessary patient care and records)

Benefits

• Competitive salaries
• Comprehensive benefits package
• Medical
• Dental
• Tuition remission