Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Product Delivery Manager driving success in Collinson's Client Travel Ecosystem through strategic client engagement and product adoption.
Responsibilities
- Driving client product engagement, adoption, and trust through the successful implementation and ongoing optimization of our Product Delivery strategy.
- Support product delivery outcomes by aligning with multiple strategic clients.
- Champion the client voice.
- Support tailored client product roadmaps in partnership with Global and Regional functions.
- Support adoption and migration efforts on behalf of global clients and across client ecosystems.
- Foster cross-functional alignment with Commercial, Operations, Product, Partnership, Tech, and GTM teams.
- Contribute to product-market fit decisions.
- Lead special initiatives as required.
Requirements
- Currently a manager, or aspiring to be a manager, in Product Delivery.
- Good experience in Product, with a passion for solving client-real world problems through insight led, scalable ways of working.
- Energy, strategic thinking, and a hands-on mindset.
- Thrive in fast-paced, cross-functional environments.
- Collaborative with teams across Commercial, Operations, Partnerships, Product, Tech & Data, Product Marketing, and Design.
- Excited by innovation opportunities and comfortable challenging long-standing assumptions.
- Bi-lingual (US English, and Latin American Spanish) required. Portuguese a plus.
- Strong communicator and facilitator, adept at navigating complex stakeholders.
- Proven results in a Client Success or Product Delivery role, ideally within a high-growth or product-led B2B environment.
- Understanding of Client Product-Led Growth and how it supports sales, retention, and our roadmap development.
- Familiarity with agile delivery models.
- Comfort working across global and virtual teams, with appreciation for regional nuance and cultural dynamics.
Benefits
- 100% employer paid medical, dental, life & LTD insurance for employees
- 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
- Supplemental Insurance including STD, additional Life
- Priority Pass Membership
- Global Mentoring Program
- Wellness Programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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