Hybrid Client Success Manager – Product Delivery

Posted last month

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About the role

  • Driving client product engagement, adoption, and trust through the successful implementation and ongoing optimization of our Product Delivery strategy.
  • Support product delivery outcomes by aligning with multiple strategic clients.
  • Champion the client voice.
  • Support tailored client product roadmaps in partnership with Global and Regional functions.
  • Support adoption and migration efforts on behalf of global clients and across client ecosystems.
  • Foster cross-functional alignment with Commercial, Operations, Product, Partnership, Tech, and GTM teams.
  • Contribute to product-market fit decisions.
  • Lead special initiatives as required.

Requirements

  • Currently a manager, or aspiring to be a manager, in Product Delivery.
  • Good experience in Product, with a passion for solving client-real world problems through insight led, scalable ways of working.
  • Energy, strategic thinking, and a hands-on mindset.
  • Thrive in fast-paced, cross-functional environments.
  • Collaborative with teams across Commercial, Operations, Partnerships, Product, Tech & Data, Product Marketing, and Design.
  • Excited by innovation opportunities and comfortable challenging long-standing assumptions.
  • Bi-lingual (US English, and Latin American Spanish) required. Portuguese a plus.
  • Strong communicator and facilitator, adept at navigating complex stakeholders.
  • Proven results in a Client Success or Product Delivery role, ideally within a high-growth or product-led B2B environment.
  • Understanding of Client Product-Led Growth and how it supports sales, retention, and our roadmap development.
  • Familiarity with agile delivery models.
  • Comfort working across global and virtual teams, with appreciation for regional nuance and cultural dynamics.

Benefits

  • 100% employer paid medical, dental, life & LTD insurance for employees
  • 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
  • Supplemental Insurance including STD, additional Life
  • Priority Pass Membership
  • Global Mentoring Program
  • Wellness Programs

Job title

Client Success Manager – Product Delivery

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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