Customer Success Manager supporting public sector organizations in maximizing product value at Euna Solutions. Building relationships, driving growth, and enhancing customer success through strategic initiatives.
About the role
- Customer Success Manager supporting public sector organizations to maximize product value and achieve desired outcomes using Euna Grants. Building tailored success plans and cultivating long-term relationships.
Responsibilities
- Own Customer Success & Outcomes
- Develop a deep understanding of Euna Grants and its public sector use cases
- Build tailored success plans aligned to each customer’s goals
- Lead regular business reviews, consultation calls, and strategic check-ins
- Monitor customer health indicators and proactively address risk
- Analyze product usage and customer data to identify expansion opportunities
- Prepare estimates, quotes, and contract amendments for upsell/cross-sell opportunities
- Convert satisfied customers into advocates, references, and marketing partners
- Build trusted relationships with executives, project managers, business analysts, and end users
- Lead conversations that clarify goals, manage expectations, and resolve challenges
- Partner closely with Implementation to keep projects on time and on budget
- Work with Support, Product, and Sales to ensure a seamless customer experience
- Influence internal stakeholders and hold teams accountable to shared commitments
- Maintain Operational Excellence
- Document customer goals, business processes, and product configurations
- Track and respond to NPS, CSAT, and implementation surveys
- Proactively manage escalations and ensure timely resolution
- Support webinars, events, and community engagement efforts
Requirements
- Bachelor’s degree in Business, Communications, or related field
- 2+ years of experience in Account Management or Customer Relationship Management
- Demonstrated success building and maintaining customer relationships
- Ability to lead through influence and coordinate cross-functional support
- Strong communicator who can translate customer needs into internal action
- Confidence delivering both positive and constructive feedback
- Excellent presentation skills across executive and operational audiences
- Strong organizational skills with the ability to manage multiple accounts and deadlines
- Self-directed and comfortable operating independently
- Analytical and data-driven, with the ability to interpret and present complex insights
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible workday
- Health and dental benefits
- Culture committee
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