Customer Success Manager supporting public sector organizations in maximizing product value at Euna Solutions. Building relationships, driving growth, and enhancing customer success through strategic initiatives.
About the role
- Customer Success Manager responsible for helping B2B SaaS customers in the public sector achieve desired outcomes. Collaborating with cross-functional teams to provide exceptional service and support.
Responsibilities
- Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
- Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
- Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
- Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
- Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
- Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
- Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
- Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce.
- Monitor customer health indicators and respond to potential risk factors for customer retention.
- Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
- Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.
Requirements
- Bachelor's degree in business, communications, computer science, or related field
- 1 + year(s) of experience in customer success, customer support, or a related field
- Proven track record of developing and implementing successful customer experience strategies
- Experience in project management, including the ability to manage multiple projects simultaneously
- Proficient in Salesforce, Microsoft Office, and other relevant software applications
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible workday
- Health and dental benefits
- Culture committee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager supporting public sector organizations to maximize product value and achieve desired outcomes using Euna Grants. Building tailored success plans and cultivating long - term relationships.
Customer Success Manager ensuring B2B SaaS clients in the public sector achieve their goals. Collaborating with cross - functional teams and building relationships with key stakeholders.
Customer Success Manager ensuring engagement and satisfaction of clients using behavioral health software solutions. Responsible for customer retention, satisfaction, and collaboration across departments.
Account Manager managing key customer relationships at Bureau Veritas. Focused on business growth, value - added services, and strategic communication in Shanghai.
Customer Success Manager providing exceptional service to restaurant partners in France. Supporting onboarding and client inquiries in the restaurant sector as part of a dynamic FoodTech company.
CRM & Automation Specialist at REGION10 GROUP GmbH enhancing internal systems. Driving process improvements using HubSpot, Make.com, and n8n for multiple departments.
Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
Customer Success Analyst at PerkinElmer managing enterprise accounts and ensuring value realization from solutions. Collaborating with teams to drive customer success and product enhancements.
Client Success Manager building strong client relationships and ensuring excellent post - sale client experiences at Metergy Solutions. Collaborating across teams to support submetering solutions for multi - residential buildings.