As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.
About the role
- Client Success Manager II supporting SQA's client-facing interactions, driving renewals and client health. Coordinating service delivery and managing relationships with a focus on satisfaction.
Responsibilities
- Play a pivotal role in supporting SQA’s client-facing interactions
- Drive contract renewals, client health, and identify expansion opportunities
- Coordinate the successful delivery of services and solutions to clients
- Manage client relationships and oversee client satisfaction
- Oversee the execution of projects and services including managing timelines, resources, and budgets
- Act as the primary point of contact between the client and internal teams
- Work closely with Business Development, Engineering, Service Delivery, Accounting/Finance, and Digital Services
Requirements
- Bachelor’s degree in Business, Engineering, Life Sciences or related field (advanced degree a plus)
- 5+ years of experience in Client Success, Account Management, or Quality Management in regulated industries
- Aerospace experience is a plus
- Strong knowledge of quality systems, compliance frameworks, and industry certifications (e.g., AS9100, GMP, GLP, GDP, ISO 9001, ISO 13485, etc.)
- Proven track record of managing enterprise clients in technical or regulated environments
- Proficient in MS Office, CRM (HubSpot, etc)
- Exceptional communication, negotiation, and presentation skills
- Ability to translate complex technical or regulatory information into client-friendly language
- Strong problem-solving mindset with the ability to manage escalations calmly and effectively
Benefits
- Access to comprehensive medical, vision, and dental coverage
- Access to a 401(k)-retirement plan (after 1yr of employment)
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- Various other discounts and perks
- 3 weeks of paid vacation
- Eligibility for 8 or more paid holidays per year
- 5 days of sick leave per year
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