Account Manager focused on building and nurturing partnerships for a smooth customer experience at papernest. Driving satisfaction, retention, and strategic growth in service adoption.
About the role
- Client Success Manager II supporting SQA's client-facing interactions, driving renewals and client health. Coordinating service delivery and managing relationships with a focus on satisfaction.
Responsibilities
- Play a pivotal role in supporting SQA’s client-facing interactions
- Drive contract renewals, client health, and identify expansion opportunities
- Coordinate the successful delivery of services and solutions to clients
- Manage client relationships and oversee client satisfaction
- Oversee the execution of projects and services including managing timelines, resources, and budgets
- Act as the primary point of contact between the client and internal teams
- Work closely with Business Development, Engineering, Service Delivery, Accounting/Finance, and Digital Services
Requirements
- Bachelor’s degree in Business, Engineering, Life Sciences or related field (advanced degree a plus)
- 5+ years of experience in Client Success, Account Management, or Quality Management in regulated industries
- Aerospace experience is a plus
- Strong knowledge of quality systems, compliance frameworks, and industry certifications (e.g., AS9100, GMP, GLP, GDP, ISO 9001, ISO 13485, etc.)
- Proven track record of managing enterprise clients in technical or regulated environments
- Proficient in MS Office, CRM (HubSpot, etc)
- Exceptional communication, negotiation, and presentation skills
- Ability to translate complex technical or regulatory information into client-friendly language
- Strong problem-solving mindset with the ability to manage escalations calmly and effectively
Benefits
- Access to comprehensive medical, vision, and dental coverage
- Access to a 401(k)-retirement plan (after 1yr of employment)
- Short and long-term disability insurance
- Life insurance
- Paid parental leave
- Various other discounts and perks
- 3 weeks of paid vacation
- Eligibility for 8 or more paid holidays per year
- 5 days of sick leave per year
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Dynamic leader to oversee home - office - based financial advisors at Manulife/John Hancock. Enhance client relationships and drive measurable outcomes through strategic leadership and team development.
Customer Success Associate enhancing value delivery and engagement for a global customer success organization. Focused on account infrastructure, program enablement, and operational excellence in a tech company.
Werkstudent CRM role supporting marketing and sales initiatives at Volkswagen. Engaging in CRM measures and collaborating on innovative solutions.
Manager, Client Success for Amplifi, overseeing dentsu accounts and delivering media effectiveness and efficiency. Leading client engagement through strong communication and collaboration with team members.
Director of Customer Success overseeing strategy execution and team leadership at Float. Leading customer growth initiatives for the fintech company's business finance platform.
Lead Domain Architect at Farmers Insurance driving technical strategy for service contact centers. Transforming operations and ensuring seamless customer support with AI - enabled servicing stack.
Customer Success Lead building customer success and support function at an AI - native CRM startup. Driving product adoption and revenue expansion within best accounts in a hybrid role.
Customer Success Manager for SMB accounts managing engagement and retention. Focused on driving customer value and scalable outreach through strategic programs and data analysis.
Intern supporting Financial Crimes Risk Management, contributing to projects, analyzing data, and assisting with reporting. Working hybrid in Wilmington, DE office after training period.