MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- Assist customers through incoming support requests
- Troubleshoot incidents requiring deeper technical know-how
- Resolve issues related to specialized products like SoundTouch
- Keep users updated with resolution progress
Requirements
- Fluency in German
- Solid command of English
- Great communication and customer care skills
- Experience or interest in audio products, wireless networking & live music tech
- Familiarity with Windows and macOS
- Prior experience in tech support or a fast-paced customer service role
- Must live in mainland Spain (islands excluded)
Benefits
- Competitive base salary 19,634 euros gross/year + performance bonus
- Full paid training (no prior experience needed!)
- Work-from-home setup available across mainland Spain
- Hybrid if you live in Barcelona
- Career growth programs, language classes & leadership development
- 39h/week schedule: Monday–Friday between 09:00 and 20:00
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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