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SPARK Business WorksAccount Manager – Marketing
Account Manager at SPARK Business Works ensuring client success and managing strategic relationships. Collaborating with teams to deliver measurable value and drive growth for clients.
About the role
- Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
- Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business.
- Responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.
- Acts as liaison between clients and insurance carriers to resolve escalated complex service issues. May also negotiate with underwriters and carriers.
- Troubleshoots claims and billing issues.
- Responsible for overall retention of accounts in assigned book of business.
- Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals.
- Identifies and follows-up on cross-selling opportunities when appropriate.
Requirements
- 1-3 years of Insurance Industry or client service experience; Personal Lines preferred
- Active state Property and Casualty license; or willing to obtain within 60 days of employment
- High School diploma or equivalent; AA and/or college degree preferred
- Provide superior customer service and problem-solving skills
- Ability to interpret and understand insurance policy forms, coverage details, industry practices, and regulatory standards
- Strong communication skills, both written and verbal with a high level of professionalism
- Identify and initiate growth opportunities in account rounding & cross-selling
- Proven ability to build relationships with clients, carriers, and internal partners
- Ability to prioritize, multiple-tasks in a fast-paced environment with organization and accuracy
- Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
- Ability to work in a positive team environment and collaborative culture
Benefits
- competitive and flexible benefits options
- continuous opportunities for growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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