Customer Success Manager at Choco managing distributor accounts and ensuring customer satisfaction. Leading onboarding and ongoing product adoption in a fast - paced SaaS environment.
About the role
- Client Engagement Specialist managing renewal aspects of GRI customer relationships in the Americas. Collaborating with internal teams and overseeing the renewal lifecycle to support revenue retention.
Responsibilities
- Manage all renewal aspects of the relationships with a defined set of Global Risk Insights (GRI) customers in the Americas
- Retain the current contract revenue within existing buying centers
- Support upsells into these accounts made by the Account Executive
- Liaise with internal Dow Jones’ teams, particularly the GRI Product, Technology, and Partnerships teams
- Oversee the entire renewal lifecycle from pricing and contracting alongside the Account Executive
- Facilitate the smooth and timely onboarding of new customers and new users at customer accounts
- Serve as an internal point of contact for training on GRI products in the Americas region
- Collaborate with the Account Executive and GRI CES colleagues to build and deliver on Client Success Plans (CSPs) for your defined set of customers
Requirements
- Minimum 3 years of experience in account management, client engagement, and/or customer success positions
- Experience effectively managing projects
- Proficiency with Microsoft Office Suite & Google Drive
- Interest in geopolitics, risk, security and/or intelligence; Experience in one or more of these areas preferred
- Exceptional English-language written and verbal communication skills
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
- Organizational skills with a keen attention to detail
- Knowledge of Salesforce & Tableau preferred
- Fluency in additional languages beyond English preferred, ideally Spanish
Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Medical, Dental and Vision Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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