Web Developer creating CRM and Customer Service solutions at atlantis dx GmbH. Involving in their development using PHP, JavaScript, and various web technologies in a hybrid environment.
About the role
- Customer Success Manager at Choco managing distributor accounts and ensuring customer satisfaction. Leading onboarding and ongoing product adoption in a fast-paced SaaS environment.
Responsibilities
- Manage a portfolio of high-value distributor accounts and own the post-sales experience
- Take over the customer relationship after close and own the entire customer lifecycle
- Lead customer onboarding by preparing and delivering trainings
- Spend 1–2 days on site with customers during training
- Drive ongoing product adoption and value realization
- Identify and own renewal, upsell, and expansion opportunities
- Liaise closely with internal teams to ensure timely delivery of solutions
- Act as the voice of the customer internally by sharing insights and feedback
Requirements
- 3 - 4 years in client-facing project management, implementation, account management or customer success in a fast-paced SaaS environment
- Strong work ethic with the motivation to always improve and grow for yourself and the team
- Amazing relationship builder and natural communicator comfortable articulating complex technical solutions
- Able to understand a problem and implement solutions proactively
- Strong attention to detail, set and maintain high standards
- Huge team player and have a team-first mentality
Benefits
- Offers Equity
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager ensuring success of Meltwater's valued customers through product adoption and user training. Collaborating with account managers to drive customer satisfaction and grow accounts.
Student Assistant in Customer Success for a growing SaaS startup helping restaurants digitalize inventory processes. Onboarding clients, product support, and improving internal processes.
Client Success Manager working with cross - functional teams to ensure client satisfaction in Pharmacy Benefit Management. Collaborating with internal and external stakeholders for optimal outcomes.
Partner Success Manager responsible for driving sales opportunities for AVANT Trusted Advisors. Supports Trusted Advisors via calls, meetings, and email, while managing the sales process through CRM.
Customer Success Manager ensuring maximum client value at fintech company. Leading onboarding, relationship management, and cross - functional collaboration to enhance customer experience.
Customer Success Representative resolving inquiries via phone and chat. Educating and assisting customers to ensure a positive experience while building strong relationships.
Client Success Manager driving client satisfaction and solution adoption for fintech solutions. Collaborating with teams to achieve business goals and minimizing churn risk across client relationships.
Amdocs Order Management Specialist providing L2 support for BSS applications and telecom business processes. Collaborating with cross - functional teams to enhance operational performance in a 24x7 environment.
Fleet Success Manager fostering client relationships and account growth for OTC Fleet Services. Focused on building partnerships and exploring fleet service opportunities without high - pressure sales tactics.