As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.
About the role
- Customer Success Manager at Choco managing distributor accounts and ensuring customer satisfaction. Leading onboarding and ongoing product adoption in a fast-paced SaaS environment.
Responsibilities
- Manage a portfolio of high-value distributor accounts and own the post-sales experience
- Take over the customer relationship after close and own the entire customer lifecycle
- Lead customer onboarding by preparing and delivering trainings
- Spend 1–2 days on site with customers during training
- Drive ongoing product adoption and value realization
- Identify and own renewal, upsell, and expansion opportunities
- Liaise closely with internal teams to ensure timely delivery of solutions
- Act as the voice of the customer internally by sharing insights and feedback
Requirements
- 3 - 4 years in client-facing project management, implementation, account management or customer success in a fast-paced SaaS environment
- Strong work ethic with the motivation to always improve and grow for yourself and the team
- Amazing relationship builder and natural communicator comfortable articulating complex technical solutions
- Able to understand a problem and implement solutions proactively
- Strong attention to detail, set and maintain high standards
- Huge team player and have a team-first mentality
Benefits
- Offers Equity
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Analyst managing digital application and CRM strategies for KFC brand. Ensuring performance and enhancing user experience across digital channels.
Analista de CRM & Conteúdo at ONODERA ESTÉTICA focused on customer journeys and blog content creation while ensuring clear communication. Requires CRM experience and attention to detail in a hybrid environment.
Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
Client Success Associate handling post - sales account management and campus launches for Grubhub Campus services. Driving customer engagement and managing cross - functional teams for successful implementations.
Customer Success Specialist with Greek improving customer engagement and retention in fintech environment at myPOS. Focus on driving value and satisfaction through outreach and support across multiple markets.
Director leading Lewisville Customer Success Center, ensuring top customer service standards across touchpoints. Strong focus on performance metrics and continuous improvement.
Course Operations Manager overseeing TEC program delivery and supporting student success across multiple cohorts. Collaborating with faculty and TAs to ensure high - quality education delivery.
Manager overseeing CRM system operations for a leading healthcare company using Salesforce to enhance customer engagement. Ensuring platform stability and supporting commercial stakeholders across multiple business units.
Client Success Associate managing post - sales relationships and engaging with university dining programs at Grubhub. Responsible for launching new campuses and ensuring client growth and satisfaction.