Technical Support Engineer delivering global support for Salesforce Marketing Cloud. Managing complex customer issues and providing top - tier technical expertise in a customer - centric environment.
About the role
- Mid-level Technology Business Analyst with Scrum Master expertise at Organon. Supporting digital and technology initiatives across business domains for health outcomes improvement.
Responsibilities
- Elicit, document, and validate DAI business requirements from diverse functional areas.
- Translate complex business processes into actionable user stories, functional specifications, workflows, and wireframes.
- Support system design, UAT planning, business process optimization, and solution deployment across global business units.
- Serve as Scrum Master for Agile delivery teams, facilitating sprint ceremonies.
- Foster team agility, transparency, and continuous improvement across global and cross-functional project teams.
- Identify and remove impediments to delivery; escalate risks and dependencies appropriately.
- Champion Agile best practices and maintain focus on business value and user outcomes.
Requirements
- Bachelor’s degree in Information Systems, Business, Healthcare Informatics, Life Sciences, or a related field.
- 5 years of experience as a Business Analyst in a pharmaceutical, healthcare, or life sciences environment.
- 3 years of experience as a Scrum Master for Agile software development or digital transformation teams.
- Demonstrated experience working in a matrixed global organization with stakeholders across multiple geographies and time zones.
- Working knowledge of regulated environments (e.g., GxP, HIPAA, 21 CFR Part 11) and industry standards (e.g., HL7, FHIR).
- Strong analytical, facilitation, and stakeholder management skills.
- Proficiency with Agile toolsets such as JIRA, MS Office, and other collaboration tools.
Benefits
- Flexible Work Arrangements: Flex Time, Hybrid
- No relocation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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