Business Process Engineer analyzing client needs and processes at a Swiss SaaS startup. Leading integration projects and ensuring effective collaboration with external partners.
About the role
- Business Process Expert developing global service processes for Sartorius Lab Instruments. Optimizing and harmonizing end-to-end service processes in a hybrid work environment.
Responsibilities
- You perform end-to-end service processes as part of international rollouts, improvement initiatives, and enterprise integrations
- You support interdisciplinary and global projects as well as system rollouts
- You record process and system requirements from operational service and ensure sustainable process documentation
- You proactively advise and train local service units on our global processes and applications
- You conduct training sessions and optimize existing training documentation
- You organize and perform system tests (e.g., SAP, service management software) for changes and updates
- You coordinate projects and initiatives on the topics of processes, organization, and digitalization
Requirements
- A university degree (e.g. industrial engineering) or a completed, subject-related completed apprenticeship with initial work experience
- Initial experience in the application of methods in project management as well as tools for process analysis and improvement such as Six Sigma, Lean and agile project management
- Experience in technical-oriented service, ideally in the Sartorius service environment
- Relevant service management software knowledge as well as good SAP ERP knowledge (e.g. CS, SD, MM) and CRM knowledge are an advantage
- Very good written and spoken English skills, German is a plus
- Intercultural competences and willingness to travel internationally (approx. 20%)
Benefits
- Work life balance: Remote options, flextime, flexible work schedules, sabbaticals
- Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days
- Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
- Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
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