Hybrid Business Process Expert, Instrument Service

Posted 3 weeks ago

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About the role

  • You perform end-to-end service processes as part of international rollouts, improvement initiatives, and enterprise integrations
  • You support interdisciplinary and global projects as well as system rollouts
  • You record process and system requirements from operational service and ensure sustainable process documentation
  • You proactively advise and train local service units on our global processes and applications
  • You conduct training sessions and optimize existing training documentation
  • You organize and perform system tests (e.g., SAP, service management software) for changes and updates
  • You coordinate projects and initiatives on the topics of processes, organization, and digitalization

Requirements

  • A university degree (e.g. industrial engineering) or a completed, subject-related completed apprenticeship with initial work experience
  • Initial experience in the application of methods in project management as well as tools for process analysis and improvement such as Six Sigma, Lean and agile project management
  • Experience in technical-oriented service, ideally in the Sartorius service environment
  • Relevant service management software knowledge as well as good SAP ERP knowledge (e.g. CS, SD, MM) and CRM knowledge are an advantage
  • Very good written and spoken English skills, German is a plus
  • Intercultural competences and willingness to travel internationally (approx. 20%)

Benefits

  • Work life balance: Remote options, flextime, flexible work schedules, sabbaticals
  • Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days
  • Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
  • Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network

Job title

Business Process Expert, Instrument Service

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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