You perform end-to-end service processes as part of international rollouts, improvement initiatives, and enterprise integrations
You support interdisciplinary and global projects as well as system rollouts
You record process and system requirements from operational service and ensure sustainable process documentation
You proactively advise and train local service units on our global processes and applications
You conduct training sessions and optimize existing training documentation
You organize and perform system tests (e.g., SAP, service management software) for changes and updates
You coordinate projects and initiatives on the topics of processes, organization, and digitalization
Requirements
A university degree (e.g. industrial engineering) or a completed, subject-related completed apprenticeship with initial work experience
Initial experience in the application of methods in project management as well as tools for process analysis and improvement such as Six Sigma, Lean and agile project management
Experience in technical-oriented service, ideally in the Sartorius service environment
Relevant service management software knowledge as well as good SAP ERP knowledge (e.g. CS, SD, MM) and CRM knowledge are an advantage
Very good written and spoken English skills, German is a plus
Intercultural competences and willingness to travel internationally (approx. 20%)
Benefits
Work life balance: Remote options, flextime, flexible work schedules, sabbaticals
Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days
Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
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