Lead Technology Business Systems Consultant focusing on strategic initiatives in consumer lending operations for Wells Fargo. Drives solutions in contact center voice technology with cross - functional teams.
About the role
- Design and deliver persona-driven AI training at Truist. Lead governance-aligned curriculum, stakeholder engagement, and measurement to enable responsible enterprise AI adoption.
Responsibilities
- Lead the design, delivery, and continuous improvement of AI training programs tailored to diverse personas across Truist
- Ensure teammates from general users to AI specialists are equipped with knowledge, skills, and governance awareness for responsible AI use
- Develop and execute a persona-driven AI training strategy aligned with the draft responsible AI Framework V3.0 and Truist’s Enterprise AI Policy
- Oversee creation of training content for personas including General Users, AI Use Case Owners, Developers, Business Domain Experts, and Senior Leaders
- Ensure training programs reinforce core AI principles: Accountability, Transparency, Fairness, Reliability, Privacy, Security, and Ethics
- Collaborate with internal teams (EDA, TEMPO, Technology Academy) and external partners (GSU, MIT) to deliver executive education and specialized workshops
- Monitor training effectiveness and compliance using AI Policy Metrics and feedback loops to inform continuous improvement
- Support AI adoption by equipping teams with skills in GenAI, M365 Copilot, ML model development, and AI risk management
Requirements
- Bachelor’s degree and minimum 10 years of related experience or an equivalent combination of education and experience
- Broad knowledge across executive reporting, stakeholder management, finance, project management, and change management
- Ability to interpret internal and external business challenges and apply best practices
- Ability to exercise judgment in solving technical, operational, and organizational challenges
- Superior executive-level communication skills (verbal and written), including negotiation, persuasion, and influence
- Must possess ability to: a. Be organized, consume volumes of information, data, and synthesize in an executive summary manner b. Think critically to connect the dots across information and organizations c. Support slideware creation for deliverables at the executive level d. Provide highest level of attention to detail across all deliverables e. Establish positive working relationships across a large organization f. Work in a fast-paced environment where quick turnaround is demanded
- Language Fluency: English (Required)
- Work Shift: 1st shift (United States of America)
- This position is on-site 4 days per/week
- Preferred: Master’s degree and minimum 10 years of related experience or equivalent
- Preferred: Proven experience in enterprise training, AI enablement, or digital transformation
- Preferred: Deep understanding of AI lifecycle stages, governance, and risk frameworks
- Preferred: Strong communication and stakeholder management skills
- Preferred: Familiarity with AI personas and workload design strategies
Benefits
- medical
- dental
- vision
- life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- no less than 10 days of vacation (prorated)
- 10 sick days (prorated)
- paid holidays
- possible eligibility for defined benefit pension plan
- possible restricted stock units
- possible deferred compensation plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Business Process Improvement Specialist enhancing LTC Contact Center experience at Genworth. Leading projects that drive compliance and operational effectiveness for our policyholders.
Product Strategy Manager driving strategic insights and operational rigor for Salesforce’s Analytics Cloud business. Collaborating with cross - functional teams to influence strategy and execution.
Supports Navy Federal’s Security & Branch Support Services by assisting with access control processes and compliance. Collaborates with teams for operational readiness and security standards.
CRM & Business Systems Specialist handling Zoho applications for an energy startup. Collaborating with teams to enhance business processes and develop system solutions.
SAP Treasury Business Process Expert engineering S/4HANA solutions across global entities. Focusing on Treasury, Cash - flow, and Hedging solutions with an opportunity for growth in Corteva Agriscience.
Senior Manufacturing Engineering Business Operations Leader responsible for driving operational effectiveness and strategic alignment at GE Aerospace. Leading initiatives in Electrical Power organization to enhance manufacturing outcomes.
Head of Business Operations driving execution and strategy in renewable energy startup. Collaborating across functions to ensure strategic priorities translate into measurable progress.
Business Operations PD Analyst at Ford overseeing vehicle hardware engineering functions and budget management. Collaborating with teams to deliver strategic deliverables and financial forecasts.
Team Leader overseeing business systems in fulfillment operations, enhancing performance and managing a supportive team at Blue Cross NC. This role involves liaising between business areas, IT, and vendors to optimize solutions.