Design and deliver persona-driven AI training at Truist. Lead governance-aligned curriculum, stakeholder engagement, and measurement to enable responsible enterprise AI adoption.
Responsibilities
Lead the design, delivery, and continuous improvement of AI training programs tailored to diverse personas across Truist
Ensure teammates from general users to AI specialists are equipped with knowledge, skills, and governance awareness for responsible AI use
Develop and execute a persona-driven AI training strategy aligned with the draft responsible AI Framework V3.0 and Truist’s Enterprise AI Policy
Oversee creation of training content for personas including General Users, AI Use Case Owners, Developers, Business Domain Experts, and Senior Leaders
Ensure training programs reinforce core AI principles: Accountability, Transparency, Fairness, Reliability, Privacy, Security, and Ethics
Collaborate with internal teams (EDA, TEMPO, Technology Academy) and external partners (GSU, MIT) to deliver executive education and specialized workshops
Monitor training effectiveness and compliance using AI Policy Metrics and feedback loops to inform continuous improvement
Support AI adoption by equipping teams with skills in GenAI, M365 Copilot, ML model development, and AI risk management
Requirements
Bachelor’s degree and minimum 10 years of related experience or an equivalent combination of education and experience
Broad knowledge across executive reporting, stakeholder management, finance, project management, and change management
Ability to interpret internal and external business challenges and apply best practices
Ability to exercise judgment in solving technical, operational, and organizational challenges
Superior executive-level communication skills (verbal and written), including negotiation, persuasion, and influence
Must possess ability to: a. Be organized, consume volumes of information, data, and synthesize in an executive summary manner b. Think critically to connect the dots across information and organizations c. Support slideware creation for deliverables at the executive level d. Provide highest level of attention to detail across all deliverables e. Establish positive working relationships across a large organization f. Work in a fast-paced environment where quick turnaround is demanded
Language Fluency: English (Required)
Work Shift: 1st shift (United States of America)
This position is on-site 4 days per/week
Preferred: Master’s degree and minimum 10 years of related experience or equivalent
Preferred: Proven experience in enterprise training, AI enablement, or digital transformation
Preferred: Deep understanding of AI lifecycle stages, governance, and risk frameworks
Preferred: Strong communication and stakeholder management skills
Preferred: Familiarity with AI personas and workload design strategies
Benefits
medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
no less than 10 days of vacation (prorated)
10 sick days (prorated)
paid holidays
possible eligibility for defined benefit pension plan
possible restricted stock units
possible deferred compensation plan
Job title
Business Operations Strategist – Training and Enablement
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