Business Process Owner responsible for overseeing Order To Cash and Claims Management at Bridgestone. Collaborating across teams to enhance process efficiency and operational excellence.
About the role
- Team Leader overseeing business systems in fulfillment operations, enhancing performance and managing a supportive team at Blue Cross NC. This role involves liaising between business areas, IT, and vendors to optimize solutions.
Responsibilities
- Supervises a team responsible for business systems analysis, problem resolution and the support of business initiatives and system enhancements.
- Acts as a liaison between the business area, Information Technology (IT) and print vendors.
- Ensures Standard and Custom, Commercial Contracts and Benefit Booklets are implemented timely and accurately.
- Ensures planning and staffing of resources are adequately aligned to address business initiatives.
- Responsible for developing tools and techniques to optimize performance and ensuring that the staff utilizes best practices for support processes and procedures.
- Networks and collaborates effectively with user workgroups and cross‑functional system area support teams to ensure efficiency and productivity of systems used.
Requirements
- Bachelor's degree or advanced degree (where required).
- 5+ years of experience in related field.
- In lieu of degree, 7+ years of experience in related field.
- Experience with Jira, Testing/Defect, Benefit language a plus.
- Project management experience.
- Organizational skills.
- Critical thinking skills.
- Plan benefit expertise.
Benefits
- Medical, dental, and vision coverage along with numerous health and wellness programs.
- Parental leave and support plus adoption and surrogacy assistance.
- Career development programs and tuition reimbursement for continued education.
- 401k match including an annual company contribution.
- Work-life balance, flexibility, and the autonomy to do great work.
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