Business Operations Support specialist collaborating with teams to manage operational requests for a global social media company.
About the role
- Business Operations Analyst at LexisNexis managing tools, reporting, and process enhancements. Collaborating across teams to drive operational efficiencies and support business initiatives.
Responsibilities
- Lead project requirement discovery and refinement, coordinate with stakeholders for aligned end-to-end delivery, and oversee feature scope, functionality, and timelines
- Conduct thorough business analysis to identify, develop and implement strategies for process optimization and business operations enhancement and efficiencies
- Develop, review and edit requirements, functional specifications, system designs, technical recommendations, and testing documents for proposed solutions
- Provide ongoing support and training
- Monitor system usage and performance, identifying trends and proposing optimizations
- Advise decision makers by providing insightful data visualizations and reporting to drive impactful business decisions
- Evaluate new functionalities and data sources that should be applied to existing reports, dashboards
- Partner with Salesforce administrators and developers to design, configure, implement and deploy solutions that can integrate with Salesforce
- Prepare presentations and maintain dashboards, reports, infographics and other visualisations to deliver results and communicate insights in innovative ways
- Manage and maintain Salesforce to ensure accurate and up-to-date customer and sales data
- Assist in developing system specifications, process flows, and conversion strategies
- Lead and manage projects related to business operations, ensuring timely and successful completion
- Collaborate with cross-functional teams to drive business intelligence initiatives and support sales operations
- Monitor and evaluate the effectiveness of business processes and recommend improvements
- Create and/or maintain systems documentation, training materials and user guides regarding functionality and business processes for new or existing systems
- Provide training and support to team members on tools and best practices
Requirements
- Proven experience as a Business Analyst, Business Intelligence Analyst, or in a similar role
- Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field preferred
- Passionate about leveraging technology to drive business outcomes and enhance efficiency
- Proven track record in managing projects and system implementations
- Ability to translate functional specifications into technical specifications
- Tech-savvy with experience using Salesforce and other business intelligence tools
- Ability to design and develop data analytics solutions by sourcing data from various data archival systems
- Strong data analysis skills
- Must possess the ability to understand, logically summarize, and present data analysis findings to internal team members
- Strong proficiency in SQL or DAX for data analysis and reporting
- Deep understanding of at least one analytic tool (PowerBI preferred)
- Experience with designing reports on visualization & BI platforms (Power BI) required
- Attention to detail and commitment to excellence
- Excellent problem-solving skills with a focus on process improvement
- Excellent documentation and organizational skills
- Ability to work independently and manage multiple tasks and projects simultaneously
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Thinking strategically and tactically – seeing the “big picture” and operational details
- Strong knowledge of Microsoft Excel (Pivot tables, formulas)
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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