Business Process Manager acting as a link between customer service and IT at Liebherr. Overseeing demand processes and ensuring solutions for customer service delivery.
About the role
- Business Operations Analyst at LexisNexis managing tools, reporting, and process enhancements. Collaborating across teams to drive operational efficiencies and support business initiatives.
Responsibilities
- Lead project requirement discovery and refinement, coordinate with stakeholders for aligned end-to-end delivery, and oversee feature scope, functionality, and timelines
- Conduct thorough business analysis to identify, develop and implement strategies for process optimization and business operations enhancement and efficiencies
- Develop, review and edit requirements, functional specifications, system designs, technical recommendations, and testing documents for proposed solutions
- Provide ongoing support and training
- Monitor system usage and performance, identifying trends and proposing optimizations
- Advise decision makers by providing insightful data visualizations and reporting to drive impactful business decisions
- Evaluate new functionalities and data sources that should be applied to existing reports, dashboards
- Partner with Salesforce administrators and developers to design, configure, implement and deploy solutions that can integrate with Salesforce
- Prepare presentations and maintain dashboards, reports, infographics and other visualisations to deliver results and communicate insights in innovative ways
- Manage and maintain Salesforce to ensure accurate and up-to-date customer and sales data
- Assist in developing system specifications, process flows, and conversion strategies
- Lead and manage projects related to business operations, ensuring timely and successful completion
- Collaborate with cross-functional teams to drive business intelligence initiatives and support sales operations
- Monitor and evaluate the effectiveness of business processes and recommend improvements
- Create and/or maintain systems documentation, training materials and user guides regarding functionality and business processes for new or existing systems
- Provide training and support to team members on tools and best practices
Requirements
- Proven experience as a Business Analyst, Business Intelligence Analyst, or in a similar role
- Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field preferred
- Passionate about leveraging technology to drive business outcomes and enhance efficiency
- Proven track record in managing projects and system implementations
- Ability to translate functional specifications into technical specifications
- Tech-savvy with experience using Salesforce and other business intelligence tools
- Ability to design and develop data analytics solutions by sourcing data from various data archival systems
- Strong data analysis skills
- Must possess the ability to understand, logically summarize, and present data analysis findings to internal team members
- Strong proficiency in SQL or DAX for data analysis and reporting
- Deep understanding of at least one analytic tool (PowerBI preferred)
- Experience with designing reports on visualization & BI platforms (Power BI) required
- Attention to detail and commitment to excellence
- Excellent problem-solving skills with a focus on process improvement
- Excellent documentation and organizational skills
- Ability to work independently and manage multiple tasks and projects simultaneously
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Thinking strategically and tactically – seeing the “big picture” and operational details
- Strong knowledge of Microsoft Excel (Pivot tables, formulas)
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Intern Business Process at ACI focusing on audit readiness and process improvement. Collaborating with teams to document processes and enhance operational effectiveness.
Executive Assistant supporting Calgary - based partners in a global implementation firm. Managing complex schedules, communications, and enhancing business operations.
Executive Director of Enterprise Business Systems leading strategic initiatives for enterprise applications at Carle Health. Focusing on aligning capabilities with business objectives and vendor management.
Administrative Assistant providing comprehensive support to the Raytheon Business Process Team. Ensuring efficient operations through meeting coordination, logistical support, and administrative tasks in a hybrid setting.
Business Systems Consultant analyzing systems and user requirements for Highmark Health. Collaborating with teams, driving quality solutions, and mentoring junior resources in a hybrid work setting.
Manager - Business Operations leading presales efforts and AI/automation initiatives at Datacom. Championing process improvements across teams to enhance delivery in managed services.
Specialty Pharmacist managing the 340B Drug Pricing Program operations, ensuring compliance and integrity. Collaborating with healthcare teams to support medication access for underserved populations.
Business Operations & Strategy role for a new strategic product with hands - on work in São Paulo. Focusing on data analysis, operations, and collaboration with technical teams.
Business Process Consultant supporting continuity planning and advisory services at Markon. Advise on operational resilience, lead COOP planning, and conduct training across an organization.