Champion a mix of client relationship management and new business sales.
Account management lead role, seeking new business opportunities within the client base.
Proactively reach out to customers through outbound calls daily to foster relationships and drive sales growth.
Build relationships with lapsed customers, low spenders, growth areas, trends, customers, partnerships, products and services.
Work with the Customer Excellence Team to ensure smooth handover, conversion and ensure transactions are efficiently completed.
Cross-sell, upsell and maintain a thorough understanding of products and services, introducing customers to new products and educating them about the full product and service offer across divisions.
Meet and exceed sales targets and KPIs such as revenue, call volumes and quality, talk time and orders raised.
Requirements
Proven track record in sales or business development, with a demonstrable ability to meet or exceed targets.
Excellent communication skills, both verbal and written, with the ability to engage effectively with customers.
A resilient and proactive mindset with a dynamic and dedicated attitude.
Self-motivated and results-driven, with a proactive approach to problem-solving.
Ability to work autonomously as well as collaboratively within a team.
Prior experience in outbound calling or customer contact roles is desirable.
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