CT
Senior Projektmanager overseeing client expectations and service agreements for rollout projects at a sustainability - focused telecommunications company. Managing teams and improving processes in logistics and engineering.
About the role
- Take strategic ownership of all billing and payment activity, including issuing more than £200m in invoices annually
- Manage the full Direct Debit lifecycle and ensure timely BACS processing and recovery for failed payments
- Lead a team of around 10 Billing and Payments specialists; oversee daily priorities, development, recruitment, and performance
- Ensure accurate and timely customer invoicing across domestic, SME, and I&C segments; manage exceptions and prevent unbilled revenue
- Analyse and deliver non-energy charges, reconciliations, and correct pass-through charges
- Drive billing quality: monitor data, identify process inefficiencies, ensure correct VAT application, and reduce regulatory exposure
- Own back-billing application and preventative actions in alignment with Industry Operations and Smart teams
- Ensure accurate payment allocation, control suspense accounts, and align Billing, Collections, and Allocations
Requirements
- Experience leading billing and payment processes (ideally in Energy)
- Strong analytical skills and ability to spot trends, risks, and opportunities in data
- Knowledge of regulatory requirements in billing and payments (e.g. VAT, Direct Debit Guarantee, GSOP)
- Collaborative approach and ability to build relationships with Finance, Operations, and Account Management
- Proven people leadership skills, experience managing, developing, and motivating a team
- Continuous improvement mindset
Benefits
- £500 work from home allowance (annual, paid monthly)
- £500 travel allowance (annual, paid monthly)
- £500 annual development allowance to spend on professional development
- 15% annual company-wide bonus
- 25 days annual leave
- A day off for your birthday
- Additional days leave for long service
- Option to buy additional leave
- Bank holidays
- Ethical pension with Aviva with employer-matched contributions up to 7.5% of base salary
- Hybrid working allowances and flexible/hybrid working support
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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