Customer Journey Manager responsible for optimizing customer experiences in the Data team within the Cards Platform. Collaborating across functions to ensure effective journey design and integration.
About the role
- Scheduling Manager ensuring seamless product flow and operational excellence at Novartis. Collaborating with customers, suppliers, and teams to optimize processes and deliver quality.
Responsibilities
- Spremljanje in vzdrževanje natančnih sistemskih transakcij za upravljanje naročil in zagotavljanje vseh pomembnih dokumentov in odobritev, ki so potrebni za stalen pretok izdelkov.
- Zagotavljanje pravočasne razpoložljivosti dokumentacije in odobritev za nemoten pretok izdelkov.
- Usmerjanje strank glede vračil, odpisov, popustov ter dobropisov/bremenopisov v skladu s SOP.
- Izvajanje sistemskih rezervacij za vračila in izdaja dobropisov v finančnih rokih.
- Določanje prednostnih fizičnih dobav v sodelovanju z logističnimi strokovnjaki za izpolnitev poslovnih potreb.
- Delovanje kot eskalacijska točka za dodeljene stranke ter hitro reševanje sistemskih težav.
- Spodbujanje proaktivne komunikacije s strankami, dobavitelji in internimi ekipami za zagotavljanje visoke ravni storitev.
Requirements
- Univerzitetna izobrazba naravoslovne ali družboslovne smeri
- Tekoče znanje angleškega jezika
- Najmanj 3 leta relevantnih izkušenj na področju oskrbovalne verige
- Odlično poznavanje ERP sistemov in upravljanja glavnih podatkov
- Izjemne komunikacijske sposobnosti in sposobnost upravljanja deležnikov
- Zmožnost določanja prioritet in reševanja težav v časovnih omejitvah
Benefits
- Konkurenčen plačni paket
- Letni bonus
- Fleksibilen način dela z možnostjo prilagajanja urnika in delom od doma
- Pokojninska shema
- Shema nagrajevanja in priznanja dosežkov
- Razširjeni program promocije zdravja na področju telesnega, duševnega in fizičnega počutja (iniciativa Polni življenja)
- Številne priložnosti za učenje in razvoj
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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