Regional Service Manager overseeing service delivery operations at Assurant. Driving performance through data analysis, vendor management, and team leadership with a focus on customer satisfaction.
Responsibilities
Responsible for managing Service Delivery within respective region
Analyze the performance of the Region using statistical and analytical tools
Manage Staff Service Recruitment and Service Locater Associate
Responsible for budgets, productivity goals and process improvement goals
Provide periodic reports, presentations, business plans
Requirements
Minimum 3 years’ experience in vendor management and on-site service delivery
Very strong communication skills
Prior fiduciary and/or P&L responsibilities
Demonstrated high level of experience in MS Excel, MS Access or other similar tools
Prior experience in managing workgroups
Experience in process improvement and project management.
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