Manager of Workplace Investigations handling ER/IR cases at Team Global Express. Leading complex workplace investigations and advising on compliance issues across a national workforce.
About the role
- Regional Service Manager overseeing service delivery operations at Assurant. Driving performance through data analysis, vendor management, and team leadership with a focus on customer satisfaction.
Responsibilities
- Responsible for managing Service Delivery within respective region
- Analyze the performance of the Region using statistical and analytical tools
- Manage Staff Service Recruitment and Service Locater Associate
- Responsible for budgets, productivity goals and process improvement goals
- Provide periodic reports, presentations, business plans
Requirements
- Minimum 3 years’ experience in vendor management and on-site service delivery
- Very strong communication skills
- Prior fiduciary and/or P&L responsibilities
- Demonstrated high level of experience in MS Excel, MS Access or other similar tools
- Prior experience in managing workgroups
- Experience in process improvement and project management.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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