Customer Support Specialist at Sonova, providing customer service and support. Handling inquiries, resolving issues, and maintaining customer records in a dynamic environment.
About the role
- Tech Support Specialist assisting customers through phone, chat, and email. Starting remote, transitioning to Savannah HQ in 1.5 to 2 years.
Responsibilities
- Deliver exceptional support via phone, chat, and email—you're often the person our customers trust most.
- Walk customers through hardware troubleshooting and part replacements with clarity and confidence.
- Handle challenges with grace—de-escalate, problem-solve, and follow through.
- Use multiple systems and screens to keep pace in a fast-moving environment.
- Keep detailed records and document resolutions accurately.
- Bring your voice to the table—collaborate with a close-knit team to continuously improve.
- Stay engaged and accountable—you meet deadlines and exceed expectations.
Requirements
- 5+ years of experience in customer service, tech support, or a call center environment.
- A quiet, distraction-free home office (you take your work seriously).
- Exceptional written and verbal communication—you know how to guide and reassure.
- A reputation for reliability and professionalism—you show up, follow through, and lead by example.
- Confidence in multitasking and using multiple monitors.
- The ability to explain mechanical processes in a way anyone can understand.
- Bonus: Basic knowledge of electrical systems and wiring.
- A team-first mindset and a hunger to grow personally and professionally.
- Willingness to travel for training and team-building when needed.
Benefits
- Competitive compensation and long-term career stability.
- A chance to work from home for now—then help shape our new Savannah-based HQ.
- A tight-knit, supportive culture where your work ethic is recognized and rewarded.
- Ongoing training, coaching, and development—we’re invested in your success.
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