CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Contributes to the Audit planning process for specific businesses/ functional units, including audit plans, resource requirements and budgets
- Has overall responsibility for completion of audits
- Plans and leads audits and oversees staff working on multiple audits, forming conclusions, communicating scope/findings to business line
- Performs testing of critical areas of audit
- Performs review of audit documentation
- Oversees findings follow up and issue validation
- Ensures audits are executed and completed in accordance with established standards and within prescribed time, budget and scope parameters to ensure deadlines are met
- Oversees a small to medium sized team assigned to a given audit and provide coaching and feedback on performance throughout the audit
- Evaluates internal and external risks for assigned business lines and/or functions utilizing their subject matter expertise
- Acts as primary contact with management regarding audit scope, findings and status
Requirements
- Undergraduate degree required
- 7+ years of relevant experience
Benefits
- base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
Job title
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Experience level
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PG
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